Head Receptionist

TN United Kingdom; Cirencester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player invites you to join their team as a Reception Manager in a stunning 4-star hotel located in a picturesque Cotswold village. This role offers the opportunity to lead a dedicated reception team, ensuring exceptional service delivery and guest satisfaction. With a focus on personal and professional growth, you will thrive in a supportive environment that values individuality and teamwork. Enjoy a variety of perks, including discounts on food and drink, healthcare benefits, and opportunities for continuous development. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you.

Benefits

25-40% discount on food and drink

Fair share of tips

Discounted hotel stays

Access to online benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream earnings access

Qualifications

• High energy levels and ability to ensure smooth service delivery.
• Experience in training and mentoring staff in a hospitality setting.

Responsibilities

• Lead the reception team and handle guest interactions.
• Maintain high standards of service in a 4-star hotel.

Skills

Team Leadership

Customer Service

IT Systems Management

Attention to Detail

Education

Experience in Hospitality

Tools

Reservation Management Systems

Job description

Join Cotswold Inns & Hotels: Where the true you thrives and diversity is embraced. At Cotswold Inns & Hotels we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Swan Hotel is located in Bibury, a beautiful village in the Cotswold in Gloucester, a 4 Star hotel with 22 rooms and a rosette restaurant, bar, function room, and a thriving weddings and travel trade business.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family.
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training.
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team.
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.
• Attention to detail and high standards of service in keeping with a 4-star hotel.