Head Receptionist - Cirencester

Fullers; Cirencester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hotel as a Head Receptionist in Cirencester, where you will ensure smooth service delivery and lead a dedicated reception team. Enjoy a supportive environment focused on collaboration and individual growth. Benefit from discounts, tips, and a comprehensive healthcare plan.

Benefits

25% discount on food and drink

Discounted hotel stays

Healthcare Cash Plan

Access to online benefits platform

Full induction and training

Wagestream access

Qualifications

• High energy levels to ensure smooth service delivery.
• Ability to train and mentor new staff members.

Responsibilities

• Handling check-ins, reservations, and guest interactions.
• Collaborative work to create a welcoming atmosphere.

Skills

Leadership

Customer Service

Attention to Detail

Job description

Head Receptionist - Cirencester

Join Cotswold Inns & Hotels: where your true self thrives and diversity is embraced. We don't just offer jobs; we invite you to celebrate your authentic self. Our four core values—doing things the right way, being part of the family, celebrating individuality, and always asking what's next—define who we are.

The Swan Hotel, located in Bibury, a beautiful village in the Cotswolds, Gloucester, is a 4-star hotel with 22 rooms, a rosette restaurant, bar, function room, and a thriving weddings and travel trade business.

What we can offer you:

• An exciting variety of career paths across our pubs and hotels.
• A supportive environment where people are valued and collaboration is prioritized.
• Opportunities for continuous growth through learning and development programs.
• 25% discount on food and drink across all our pubs and hotels for you and your friends and family, increasing to 30% after one year, 35% after three years, and 40% after five years.
• A fair share of tips, paid weekly on top of your hourly pay.
• Discounted hotel stays within the Fuller's Family.
• Access to 'My Fuller's'—our online benefits platform offering savings at retailers, discounted gym memberships, cinema tickets, and more.
• Healthcare Cash Plan after one year, including a 24-hour GP service and reimbursement for dental and eye care appointments.
• Full induction and training.
• The option to receive up to 35% of your earnings as you earn them with Wagestream, allowing access to earnings before payday.

What we look for in a Reception Manager:

• High energy levels and the ability to ensure smooth service delivery to keep guests satisfied.
• Leadership and support for the reception team.
• Handling check-ins, reservations, and guest interactions alongside the team.
• Priding yourself on training and mentoring new staff members.
• Effective use of IT systems to manage reservations and guest information.
• Collaborative work to create a welcoming atmosphere for guests.
• Attention to detail and maintaining high standards of service consistent with a 4-star hotel.