Head Receptionist

i2i Independent Recruitment Consultancy Ltd; Cheltenham; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a full-time, office-based role in Cheltenham. This position involves managing reception duties, leading a small team, and ensuring exceptional customer service in a dynamic environment. The ideal candidate will thrive under pressure and possess strong communication skills. With a commitment to diversity and inclusion, this company values each applicant and offers a range of benefits, including enhanced leave and health support. If you want to make a real impact and be part of a supportive team, this opportunity is for you.

Benefits

Profit share scheme

25 days annual leave

Enhanced employer pension contribution

Life assurance – 4x annual salary

Discounted gym membership

On-site mental health first aiders

Online GP appointment

Employee Assistance Programme

Access to Aviva Digicare+

Regular firm-wide social events

Qualifications

• Experience in a client-facing role within an office environment.
• Proven leadership skills and ability to manage a small team.

Responsibilities

• Manage reception rota and holiday requests.
• Coordinate and prepare meeting rooms for events.
• Answer and filter incoming calls using a computerized system.

Skills

Client facing experience

Team leadership

Exceptional customer service

Communication skills

Calm under pressure

Job description

Job Type: Full-time, permanent position, fully office based
Office location: Cheltenham Outskirts and Cheltenham Town Centre
Salary £28-£30k

Must Have’s

• Client facing in an office environment
• Experience leading a small team

Nice to have’s

·Office based Reception experience

·Undertaking appraisals

So what will you be doing?

• Manage reception rota and holiday requests
• Use our computerised telephone system to answer and filter volume incoming calls
• Co-ordinate, book and prepare meeting rooms
• Ensure maintenance of reception areas and meeting rooms

Helpful Extras

·Hours 8.30am-5pm with 1 hour lunch

·Free On-site parking

Some of our benefits that we offer include:

• Profit share scheme
• 25 days annual leave plus the option to purchase up to a total of 30 days.
• Enhanced employer pension contribution
• Life assurance – 4x annual salary
• Health and wellbeing benefits such as; discounted gym membership, on-site mental health first aiders, online GP appointment, Employee Assistance Programme, access to Aviva Digicare+, plus much more!
• Enhanced maternity and paternity leave
• Regular firm-wide and team social events

Requirements:

• You have client facing experience in an office environment (essential)
• You have experience leading a team
• You have proven exceptional customer service and communication skills
• You are confident, with the ability to stay calm under pressure

If you are looking for a role where you can make a real impact and be part of a dedicated team, we would love to hear from you!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.