Spa Head Receptionist

HarSPA Bristol is a luxurious spa focused on providing a welcoming environment and exceptional service to our clients. We offer a range of wellness treatments aimed at promoting relaxation and rejuvenation. We are looking for a friendly, organised, and professional Spa Head Receptionist to be the first point of contact for our clients and ensure a smooth, seamless experience from check-in to check-out.

Key Responsibilities:

• Supervise and support the front-of-house team

• Manage bookings, enquiries, and client check-in/out processes

• Liaise with therapists and spa management to ensure smooth daily operations

• Handle client feedback and resolve any issues professionally

• Maintain cleanliness and presentation of the reception and spa area

• Train new team members and ensure ongoing development of the reception team

• Manage invoicing, payments and cashing up procedures

Requirements:

• Previous experience in a receptionist or supervisory role within a spa setting

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Confident with booking systems and general computer skills

• High level of organization and attention to detail

• Flexible availability, including evenings, weekends and holidays

Benefits:

• Discounts on spa treatments and products

• Free use of spa facilities

• Opportunities for career growth and advancement

• Commissions on retail sales

How to Apply:
If you have a passion for customer service and enjoy working in a spa environment, we’d love to hear from you!