Equine Head Receptionist

CVS Group; Wokingham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets' Equine Clinic in Berkshire is seeking an experienced Head Receptionist to lead the front desk for our equine team. You will oversee two receptionists, triage calls, manage diary bookings and support the Practice Director with admin duties to ensure a smooth service for clients and patients.

We welcome applicants who have strong customer service, leadership in busy settings and a genuine interest in animal care.

Qualifications

• Previous experience as a Receptionist/Administrator or in a demanding, client-focused role is essential.
• Strong leadership skills and experience managing a team are highly beneficial.
• In-depth equine knowledge from owning or working with horses is required.
• Resilience and the ability to handle emotional situations with kindness and professionalism.

Responsibilities

• Manage a two-receptionist team to ensure excellent customer service.
• Perform multi-tasking administrative duties and support the Practice Director with finance, Health & Safety and rotas.
• Answer calls, manage the diary, and welcome clients to ensure a positive experience.
• Handle appointment bookings, respond to queries, take payments, and arrange medication orders.

Skills

Leadership

Customer service

Communication

Teamwork

Equine knowledge

Tools

Microsoft Office

Database systems

Job description

Join Scott Dunn's Equine Clinic as our new Equine Head Receptionist!

Location: Straight Mile Farm, Maidenhead Road, Wokingham, Berkshire, RG40 5RW

Contract: Permanent

Hours: Full-time or Part-time applications welcome - let us know on your application!

Shift Pattern: Monday to Friday

Discover Our Practice:

Get a glimpse of what makes us special: https://scott-dunns.co.uk/

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job - it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About theRole:

We are seeking an enthusiastic and experienced HeadReceptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you.

In this role, you will beresponsible for:

• Managing theteam of two receptionists, to ensure we provide excellent customer service
• Multi-taskingadministration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas
• Therole will also include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience
• You will manage appointment bookings, handle queries and take payments, while also arrangingmedication orders.

Who We're Looking For:

• Previous experience as a Receptionist / Administrator or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Strong leadership skills and experience managing a team would be highly beneficial
• You will need to have in-depth equine knowledge from either owning or working with horses
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.