Head of Workplace Experience & FM Programs - EMEA

CBRE Group, Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a seasoned Program Manager for Workplace Experience (WX) and FM Operations in Greater London.

You will architect regional operational strategy, align high-level vision with on‑the‑ground delivery, and scale our WX program across a multi-country portfolio. You will partner with the Workplace Experience team and regional FM leads to translate strategy into standardized, high‑impact execution, balancing hospitality-led culture with rigorous governance.

Qualifications

• Strong program/PMO rigor (PMP, Prince2, or Agile/Scrum)
• Deep understanding of FM operational delivery and vendor ecosystems
• Exceptional executive presence—you know how to build trust with regional and client leadership
• Fluency in program budgeting, commercial oversight, and governance

Responsibilities

• Act as the strategic lead for WX and FM operational initiatives, building structures from RAID logs to governance dashboards.
• Facilitate large-scale user journey mapping to identify friction points and design operational frameworks.
• Ensure service delivery is consistent across borders from onboarding to office launches, translating global frameworks locally.
• Lead cross-functional working groups to break down silos and create a Service Alliance with shared accountability.
• Leverage ticketing metrics, sentiment data, and KPIs to provide executive-level reporting and pivot as needed.

Skills

PMO discipline

Executive presence

Stakeholder management

Program budgeting

Agile/Scrum

Job description

CBRE Group, Inc. is seeking a seasoned Program Manager for Workplace Experience (WX) and FM Operations in Greater London.

You will architect regional operational strategy, align high-level vision with on‑the‑ground delivery, and scale our WX program across a multi-country portfolio. You will partner with the Workplace Experience team and regional FM leads to translate strategy into standardized, high‑impact execution, balancing hospitality-led culture with rigorous governance.