Head of Workforce Management

Zachary Daniels Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retail consultancy is seeking an experienced Head of Workforce Management to drive operational excellence across multiple sites. This role involves shaping a comprehensive workforce strategy that balances service and efficiency. You will collaborate with senior leaders, utilizing data to forecast and schedule labour to meet commercial objectives and enhance customer experience. Ideal candidates should have strong leadership, analytical skills, and a proven track record in workforce management.

Qualifications

• Proven experience in workforce management or related fields.
• Strong analytical skills with a data-driven approach.
• Excellent communication and leadership abilities.

Responsibilities

• Lead the strategic direction of labour planning and optimisation.
• Develop a workforce management strategy aligned with business goals.
• Monitor and improve KPIs related to workforce efficiency.

Skills

Leadership and strategic thinking

Data analysis and forecasting

Collaboration with cross-functional teams

Operational efficiency

Job description

Head of Workforce Management

Zachary Daniels is supporting a high-growth, multi-site UK retailer in the appointment of a Head of Workforce Management. With a substantial network of stores and a large, diverse colleague base, the business is investing in smarter, more efficient ways of working as it continues its rapid expansion.

This senior role offers the opportunity for a Head of Workforce Management to shape and deliver a group-wide workforce strategy that drives operational excellence, optimises wage spend, and enhances customer experience across a varied retail portfolio.

The Role

As Head of Workforce Management, you will lead the strategic and operational direction of labour planning, forecasting, scheduling, and optimisation across all stores and support functions.

Reporting into the Chief Operating Officer, the Head of Workforce Management will ensure every hour, colleague, and shift delivers maximum impact-balancing service excellence with commercial efficiency. You will work collaboratively with Operations, Finance, HR, and senior retail leaders to embed a data-led, continuously improving approach to workforce planning.

Key Responsibilities

Develop and deliver a workforce management strategy aligned with commercial priorities and customer experience goals.

Lead labour forecasting, budgeting, and modelling across trading patterns, seasonal peaks, and operational activity.

Define and monitor KPIs covering labour producti...