Head of Vitality Programme Partnerships Operations

Vitality Corporate Services Limited; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading health insurance provider in the UK is seeking a Partnerships Manager to oversee and enhance operational management for Vitality Programme Partnerships. The role involves building relationships with Vitality partners, driving engagement, and leading operational initiatives. Candidates should possess extensive knowledge of the Vitality product along with experience in account management. Hybrid working is offered, along with competitive benefits including a pension scheme and performance bonuses.

Benefits

Performance bonuses

Up to 12% pension matching

Health insurance

Life Assurance

Qualifications

• Extensive knowledge of the Vitality product.
• Experience in account management or partner relationships.
• Intermediate skills in Microsoft Office.

Responsibilities

• Manage and maintain the Vitality programme partnership framework.
• Develop relationships with Vitality partners.
• Lead operational reviews and drive engagement initiatives.

Skills

Relationship management

Operational processes improvement

Problem-solving

Account management

Microsoft Office

Education

Health insurance experience

Tools

SQL

Power BI

Job description

About The Role

Team

Vitality Programme

Working Pattern

Hybrid 2days per week in the Vitality London Office.Full time, 37.5 hours per week.

We are happy to discuss flexible working!

Top skills needed for this role

Building meaningful and memorable relationships, fronting day-to-day operational relationships and strategic reviews with key partners, and managing changes to partner propositions across internal teams (e.g., Marketing, Customer Services)

Driving improved processes to enhance member experience and service performance; serving as the key interface to operational, governance, and servicing teams; ensuring partner brands are reflected correctly across all Vitality assets

Understanding internal / external issues, recommending solutions, and taking a broad perspective to solve complex problemsoften requiring innovative approaches

Acting as the business lead for partner-specific marketing campaigns, driving engagement and growth through strategic initiatives

What this role is all about

Combining both day-to-day operational management and engagement optimisation, alongside operational innovation for all Vitality Programme Partnerships.

Includes responsibility for both the partners and the associated Vitality platform opportunities, while being the key interface to Vitalitys operational, governance and servicing teams.

Building relationships with all Vitality partners with responsibility for managing and controlling change, maintaining consistent messaging throughout the business both internally and externally.

The role includes UK partners but could develop into European relationships with the imminent expansion.

Key Actions

Manage and maintain the Vitality programme partnership framework working closely with the Sourcing team

Front day-to-day operational relationships and strategic reviews with key VP partners.

Assist the Director of Partnerships with implementation of launch items with specific focus on the introduction of new partners and initiatives

Management and drive to create improved processes for Vitality Partners to assist in both the Member experience and Customer Service performance levels

Ensuring all Vitality Partners brands are reflected correctly across all Vitality assets

What do you need to thrive?

Extensive knowledge of the Vitality product

Account management / Partner relationship experience

intermediate Microsoft office skills

Health insurance experience and SQL and Power BI experience desirable

So, whats in it for you?

Bonus Schemes

A bonus that regularly rewards you for your performance

A pension of up to 12% We will match your contributions up to 6% of your salary

Our award-winning Vitality health insurance

With its own set of rewards and benefits

Life Assurance

Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

Help you to be the healthiest youve ever been.

Create an environment that embraces you as you are and enables you to be your best self.

Give you flexibility on how, where and when you work.

Help you advance your career by playing you to your strengths.

Give you a voice to help our business grow and make Vitality a great place to be.

Give you the space to try, fail and learn.

Provide a healthy balance of challenge and support.

Recognise and reward you with a competitive salary and amazing benefits.

Be there for you when you need us.

Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company

We're really excited to announce that we have recently been awarded

"Top 10 Best Places To Work"

in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives

they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people

and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Diversity & Inclusion

At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.