Head of SME Account Growth & Team Leadership

Carwow; Manchester; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay package

Holiday entitlement 28–35 days

Share options

Pension contributions

Private healthcare

Life assurance 4x salary

Coaching & wellbeing support

Parental leave & family support

Home office budget £500/€550

Learning & development budget

Travel/arrangements for partners

Job summary

Carwow seeks a high-impact Manager for SME Account Management to lead, develop, and inspire a team responsible for dealer performance and growth. You will balance people leadership with operational excellence and commercial impact, driving value from our platform while shaping team culture and strategy.

You will oversee performance delivery, growth initiatives, and sales enablement, with a strong emphasis on collaboration across departments and escalating issues when needed.

Qualifications

• Proven experience leading and developing teams.
• Comfortable making confident operational decisions in a fast-paced setting.
• Strong commercial sense with focus on growth and revenue.
• Ability to balance strategy with hands-on execution.
• Excellent stakeholder management and communication skills.
• Experience in account management or sales leadership preferred.
• Willingness to work in our London Office at least 3 days a week.

Responsibilities

• Lead, coach, and develop a team of Account Managers with varying skills.
• Foster an inclusive, high-performance culture and empower ownership.
• Identify growth opportunities and support career development.
• Provide hands-on coaching through call listening and coaching.
• Own team productivity, performance, and morale against targets.
• Drive upsell and adoption of additional services to partners.
• Embed scalable processes and continually improve efficiency.

Skills

People leadership

Ambiguity navigation

Commercial acumen

Strategic thinking

Stakeholder management

Communication skills

Office presence

Job description

Carwow seeks a high-impact Manager for SME Account Management to lead, develop, and inspire a team responsible for dealer performance and growth. You will balance people leadership with operational excellence and commercial impact, driving value from our platform while shaping team culture and strategy.

You will oversee performance delivery, growth initiatives, and sales enablement, with a strong emphasis on collaboration across departments and escalating issues when needed.