Head of Relocation Services

Restore Plc; Sawston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dynamic relocation services company in Sawston is seeking a Head of Relocation Services to oversee operational delivery and ensure exemplary customer experiences. The ideal candidate will possess exceptional leadership skills, a commercial mindset, and P&L management experience. This permanent full-time role offers a competitive salary starting from £45,000 plus benefits including 25 days annual leave and life assurance.

Benefits

25 days annual leave plus bank holidays

Life Assurance – 2x basic annual salary

Free Onsite Parking

Employee Assistance Programme

Eye Care Support

Qualifications

• Motivational leader who inspires performance in others.
• Excellent communication and presentation skills.
• Strong commercial awareness and P&L management experience.
• B2B experience is essential.

Responsibilities

• Responsible for all operational delivery including safety & compliance.
• Lead the team in a customer-focused way.
• Build trusted relationships with other senior managers.

Skills

Leadership

Communication skills

Commercial awareness

P&L management

Customer focus

Education

Transport Managers CPC licence (or willingness to obtain)

Job description

Role: Head of Relocation Services
Location: Sawston, Cambridge, CB22 3FG
Salary: From 45k per annum, plus car allowance and bonus
Contract type: Full Time, Permanent
Hours a week: 37.5 Hours (Monday - Friday)

Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just “a job” but a career as a Head of Relocation Services.

Responsibilities

• Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction, people
• Able to provide strong financial delivery through budgetary / P&L management
• Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers
• Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience
• Build trusted collaborative relationships with other senior managers/leaders within the Restore group
• Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation

About you

• Motivational leader who inspires performance in others
• Excellent communication and presentation skills to engage stakeholders at all levels
• Builds rapport and trusted relationships, where everyone works together to achieve shared goals
• Takes ownership of their own and their team’s actions to achieve business goals
• Strong commercial awareness and management of P&L responsibilities
• Focused on outcomes and delivering the right thing for the customer and the business
• Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable
• B2B experience is essential
• Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role

Benefits

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

If you are an energetic and motivated individual with a passion for delivering exceptional service, we want to hear from you. Join us at Restore Harrow Green and be part of a team dedicated to making a positive impact on our clients and the environment.

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

How to sign up to the Disability Confident employer scheme (DWP)