Head of Proposition, JP Morgan Personal Investing

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading financial services firm in the UK seeks a Head of Proposition to lead the investment strategy. This role involves shaping and delivering a compelling investment proposition in collaboration with product and commercial teams. Ideal candidates have a strong commercial acumen and experience in financial services, along with excellent communication and analytical skills. The position requires a commitment to exceptional customer outcomes and the ability to manage multiple priorities for sustained growth in the UK market.

Qualifications

• Experience in investment proposition development or financial services roles.
• Proven collaboration skills with cross‑functional teams.
• Commitment to delivering exceptional customer outcomes.

Responsibilities

• Shape and deliver a compelling UK investments proposition.
• Collaborate with product owners for end‑to‑end propositions.
• Manage Customer Outcome Indicators and risk metrics.

Skills

Investment proposition development

Commercial acumen

Collaboration with cross-functional teams

UK regulatory environment understanding

Communication skills

Analytical mindset

Job description

As Head of Proposition in J.P. Morgan Personal Investing, you will lead the evolution and execution of our UK investment strategy. You will collaborate with commercial, financial, and product teams to transform customer insights and market analysis into a differentiated proposition. Your work will ensure our offerings delight customers, meet regulatory standards, and exceed business goals. You will play a key role in fostering a culture of innovation and customer‑centricity within our team.

Responsibilities

• Shape and deliver a compelling UK investments proposition that drives acquisition, engagement, profitability, and exceptional customer outcomes.
• Collaborate with product owners to define, prioritize, and own the end‑to‑end customer proposition in the UK market.
• Manage and evolve Customer Outcome Indicators and risk metrics to identify emerging issues and mitigate potential harms.
• Partner with commercial and marketing teams to define and own customer value management, including product adoption and incentive strategies.
• Demonstrate strong understanding of P&L drivers across product domains and drive prioritization of initiatives to achieve business objectives.
• Conduct market research, competitor benchmarking, and customer insights analysis to inform a dynamic multi‑year proposition roadmap.
• Cascade market‑specific requirements, competitor, and customer insights between product domains.
• Use data‑driven insights to enhance features, messaging, and channel strategies for improved customer acquisition and engagement.
• Identify opportunities and threats from regulatory changes, shaping policy perspectives and responses.
• Build strong cross‑functional alignment with internal stakeholders and work closely with risk and compliance partners.
• Provide strategic, risk, and financial updates to senior and board‑level audiences.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Qualifications

• Experience in investment proposition development or related financial services roles.
• Strong commercial acumen and understanding of P&L drivers.
• Ability to translate customer insights and market analysis into actionable strategies.
• Proven collaboration skills with cross‑functional teams.
• Knowledge of UK regulatory environment for investment products.
• Excellent communication and stakeholder management skills.
• Analytical mindset with a focus on data‑driven decision making.
• Commitment to delivering exceptional customer outcomes.
• Ability to manage multiple priorities in a fast‑paced environment.
• Solution‑oriented approach with a passion for innovation.
• Demonstrated ability to drive business growth and achieve targets.

Preferred Qualifications, Capabilities, and Skills

• Experience in digital wealth management or fintech environments.
• Background in market research or customer insights analysis.
• Familiarity with incentive and reward program design.
• Experience presenting to senior and board‑level audiences.
• Understanding of risk management frameworks.
• Track record of leading cross‑functional projects.
• Passion for building inclusive and customer‑centric cultures.

J.P. Morgan Personal Investing offers award‑winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.

As head of proposition at J.P. Morgan Personal Investing you will help us evolve and sustainably drive growth in the UK market. This role is responsible for shaping and executing the strategy for our overall investment proposition in the UK market. You'll collaborate with commercial, financial and product teams to turn customer insights, market analysis and robust commercial decision making into a differentiated proposition that delights customers, meets regulatory standards and exceeds business targets. We're looking for people who have a curious mindset, thrive in collaborative teams, and are passionate about growing a deeper investment culture in the UK. By their nature, our people are solution‑oriented, commercially savvy and have a deep passion for building exceptionally customer experiences.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.