Head of Product

Zaizi; London; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading company in London is seeking a Head of Product to lead the Product Management and User Centred Design functions. This role involves recruiting and managing staff, setting design standards, and facilitating workshops to enhance user experience. The ideal candidate will be a strategic thinker with strong leadership skills and the ability to navigate complex stakeholder environments. The position offers a competitive salary and various benefits, including flexible working and professional development opportunities.

Benefits

25 days paid holiday

Vitality medical insurance

Workplace Pension 5% employer contribution

Group Life Assurance

Cycle scheme

5 days a year for approved Training

WFH equipment allowance

Buy / Sell Holiday

2 days paid volunteering days

Flexible working

Qualifications

• Senior leader with people skills to inspire clients and colleagues.
• Ability to navigate ambiguity and make informed decisions.

Responsibilities

• Recruiting and managing Product Management and User Centred Design staff.
• Facilitating workshops to define vision and roadmap.
• Supporting client relationships and ensuring quality delivery.

Skills

Leadership

Problem Solving

Collaboration

Strategic Thinking

Job description

This individual will head up the Product Management and User Centred Design functions within Club Rum. Responsible for ensuring that the user's needs are forefront in the design of our products within an environment where access to end user can be challenging, these eventual solutions will contribute tangible benefits to both the users and their wider organisations where they are open to the concepts of Product Management but are early in their journey to adopting them.

We will achieve success by gathering feedback on products, and working in a cross functional manner with stakeholders from within the club and the user communities, we can work to make user's lives better.

What this person will be doing:

• Recruiting, managing and inspiring the PM and UCD staff within the club, offering the necessary advice and support to ensure that they realise their potential. You will need a keen eye for understanding candidate suitability to such specific environments
• Setting the standards for User Centred Design team within the club, and ensuring that all of the solutions that are being delivered to clients are likely to achieve the expected outcomes. Ensuring the team is always delivering value
• Facilitating "Innovation/Design sprint" type workshops to accelerate Discovery and Alpha activities. Understanding stakeholder problems (both those that are said and those that are implicit) and defining the vision and roadmap for potential solutions
• Work with Club (and wider) stakeholders on bid activities
• Influencing the growth and delivery strategies for the club, and working as part of the club Design Authority structure to ensure that those strategies are being executed effectively
• Able to adapt and be pro-active towards the needs of the club.
  
  
  

Club Leadership Responsibilities:

• Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities
• Demonstrate capabilities within the club and across the organisation to clients
• Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations
• Support Club Executive in the effective operation of the club against agreed quality and financial targets
• Support, the People team in ensuring the Employee experience is excellent within the club
• Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs
• Ability to estimate team size and makeup for potential opportunities
• Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively
• Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities
• Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings
• Help write, support and structure compelling bids, including technical and commercial aspects
• Capability to lead, coach and mentor others within the club
• Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club
  
  
  

Requirements

• This role needs to be a driven, passionate, senior leader within the club. One that has the necessary people skills to inspire the confidence of clients and colleagues alike, and facilitate collaborative working practices in a complex stakeholder environment. The individual needs to possess the integrity to do the right thing by stakeholders, and not be afraid to challenge groupthink
• The Head of Product will be someone that can interact with stakeholders of all levels and backgrounds, interpret their needs and frustrations, and where necessary coalesce a team that can offer meaningful solutions. Someone that inspires, motivates and supports the team around them to realise their potential by embodying a can-do attitude, always willing to look for ways to add value and improve the lives of users
• A strategic problem solver and innovator, someone who is not willing to accept the status quo or mediocrity. Comfortable with navigating ambiguity, and understands that perfect is often the enemy of the good. Willing to make decisions based on the information at hand, but also have the humility to revisit those decisions when new information becomes available, and if necessary change approach
• A good understanding of digital technologies, and how they can be leveraged to offer beneficial outcomes to users. Working knowledge of design systems such as GDS, and the potential to repurpose existing design components rather than starting from scratch. Use this experience to work alongside the Principal Solutions architect (amongst others) to estimate effort, and the associated costs, to support the development of bids and proposals
• Credibility to act as a point of escalation and advocate for the Product Management function within the club, and the necessary experience tact and diplomacy to line manage their careers effectively in order to help them succeed.
  
  
  

Salary: £90k-£110k

Security Clearance

Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans.

You don't meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!

Interview Process:

1st stage:

Initial phone screening done by a member of the recruitment team

2nd stage:

Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role.

Final Stage:

10-15 min presentation and a panel interview where multiple people from different departments ask you questions.

Benefits

25 days paid holiday, plus bank holidays

Vitality medical insurance

Workplace Pension 5% employer contribution

Group Life Assurance

Cycle scheme

5 days a year for approved Training

WFH equipment allowance

Buy / Sell Holiday

2 days paid volunteering days

Other benefits:

Flexible working

Work on exciting projects - make a difference

Empowered to make decisions

Encouraged to fail fast and learn quickly

1-2-1 and team coaching / training available to all our staff

For further information contact- [e-mail]

Nat Hinds-Head of Talent

Kayla Kirby-Talent Acquisition Specialist

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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