Head of Practice Services – BrisDoc Healthcare Services

AVON LMC LTD; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a visionary Head of Practice Services to lead its GP Practice Services division. This pivotal role involves driving strategic direction, ensuring excellence in patient care, and managing a talented team. The ideal candidate will have a strong background in healthcare management and leadership, with a commitment to community health improvement. This is a unique opportunity to make a significant impact in a dynamic organization dedicated to serving diverse populations and addressing health inequalities. Join a passionate team focused on delivering high-quality, patient-centered care and shaping the future of healthcare in Bristol.

Qualifications

• Proven experience in healthcare leadership and strategic management.
• Strong understanding of NHS priorities and performance frameworks.

Responsibilities

• Develop and execute a comprehensive Practice Services strategy.
• Monitor performance against NHS standards and contractual KPIs.
• Lead digital transformation initiatives to enhance service delivery.

Skills

Leadership

Strategic Planning

Healthcare Management

Performance Monitoring

Digital Transformation

Education

Degree in Healthcare Management or related field

Postgraduate qualification (desirable)

Tools

Data Analysis Tools

Budget Management Software

Job description

Head of Practice Services – BrisDoc Healthcare Services

Job summary

At BrisDoc, we deliver innovative, high-quality healthcare that transforms lives. As a leading provider of primary and urgent care across Bristol, North Somerset, and South Gloucestershire, we are passionate about patient-centred care and community health improvement.

We are seeking an experienced and visionary Head of Practice Services to join our leadership team. This pivotal role will drive the strategic direction of BrisDoc GP Practice Services division, ensuring excellence in patient care while meeting contractual, regulatory, and financial objectives. The post holder will be integral to advancing BrisDoc's mission to deliver exceptional healthcare.

As a key member of the leadership team, you will work closely with the CEO, Directors, and General Practice Leadership Teams to develop innovative service models, foster operational excellence, and manage a talented team of Practice Managers. This role offers a unique opportunity to make a lasting impact in an organisation deeply committed to its people and the communities it serves.

Key dates:

Initial shortlisting calls: 4-7th March
Interviews and Stakeholder sessions: week commencing 24th March
Offer will be made by the 28th March with a anticipated start date of early July

Main duties of the job

Key Responsibilities:

1. In collaboration with the Deputy Medical Director and General Practice Leadership Teams, develop and execute a comprehensive Practice Services strategy aligned with BrisDoc's vision and NHS priorities.
2. Provide direct line management for Practice Managers, supporting their professional growth and operational success.
3. Monitor and manage performance against objectives, including QoF (Quality Outcomes Framework), CQC (Care Quality Commission) standards and Contract KPIs (Key Performance Indicators) including NHS Contracts.
4. Work with the Commercial and Finance Director and Deputy Medical Director to manage existing contracts and contractual relationships, manage budgets, control costs and maximise income streams.
5. Lead strategic change and digital transformation initiatives, using data-driven methods to drive adoption and measure success.
6. Ensure patient voices are central to service development through effective engagement mechanisms like PPGs (Patient Participation Groups) and Neighbourhood and Locality Partnership working.

About us

BrisDoc is proud to manage three exceptional healthcare services: Broadmead Medical Centre, Charlotte Keel Medical Practice, and the Homeless Health Service. Together, these practices provide high-quality, accessible healthcare, balancing prevention and urgent care to meet the needs of diverse and often underserved populations.

Our Ambition

BrisDoc is committed to building sustainable, long-term healthcare services for atypical populations facing significant challenges, including health inequalities, language barriers, and cultural differences. By actively participating in the Bristol Inner City Primary Care Network (PCN) and working across broader health and social care systems, we are shaping neighbourhood-based, integrated care that addresses public health challenges and delivers lasting social value.

Interested candidates can send their resumes to the contact person as above in the job posts.