Head Of Operations

Compass Group UK & Ireland; Reigate; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values your hard work and offers a comprehensive benefits package. As a leader, you'll develop a high-performing team, manage client relationships, and ensure compliance while driving financial success. With opportunities for career growth and a commitment to diversity and inclusion, this role promises a rewarding experience in one of the UK's largest businesses. Embrace the chance to make a significant impact in a vibrant environment where your contributions are valued and recognized.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards on spending

Wellness and exercise classes

Share discounts

Qualifications

• Proven experience in leading multi-site teams.
• Commercially savvy and organized with budgeting experience.

Responsibilities

• Lead a team to deliver profit and meet financial goals.
• Develop strategic client relationships and ensure contract compliance.
• Promote a safety culture and maintain a safe environment.

Skills

Team Leadership

Budget Management

Client Relationship Management

Health & Safety Compliance

Food Quality Management

Job description

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

Charwells Independent Schools

To lead and develop a team of General Managers, providing exceptional service to clients, managing client and contractual relationships, ensuring compliance, and adhering to company policies.

Review business performance, meet financial targets, and demonstrate commercial value aligned with the company's vision and strategy.

Key Responsibilities:

• Promote a safety culture, ensure team awareness of health & safety procedures, and maintain a safe environment for all users of the premises.
• Develop strategic client relationships and maintain stakeholder engagement.
• Lead the team to deliver profit and meet financial goals.
• Review performance, identify improvements, and ensure contract compliance to exceed expectations.
• Collaborate with marketing to align service delivery with customer needs and innovate.
• Support the development of sector strategy, embed it within the team, and implement activities to maximize performance and satisfaction.
• Gather and track site-level feedback for continuous improvement, using all channels including apps and committees.
• Align with central functions to enhance service offers and drive initiatives.
• Implement and act on client satisfaction surveys.
• Support with menu management, costings, and specifications.
• Assist with strategic sourcing and supplier compliance, ensuring adherence to policies.
• Focus on food quality and service standards, addressing deviations promptly.
• Build and develop a high-performing team, recruiting, training, and creating progression opportunities.
• Foster collaboration, share best practices, and keep the team informed of wider business activities.
• Review labour structures, develop plans, and prioritize staff development at all levels.
• Manage the team according to company procedures, including performance management, HR practices, and disciplinary actions.

Who you are:

• Proven experience in leading and managing successful multi-site teams
• Commercially savvy, organized, and experienced in budgeting and meeting financial targets
• Industry knowledge and experience
• Flexible approach and mindset

About Us

As part of Compass, you'll help feed people, fuel progress, and forge connections across around 6,000 venues. Join us for career growth, competitive pay, great perks, and extensive learning opportunities at one of the UK's largest businesses.

Job Reference: com/3004/98279001/52736136/SU #Independent

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities for career advancement. We celebrate diversity and strive to create a culture of respect, empowerment, and achievement.