Head Of Operations - Reigate

Chartwells - Independent; Reigate; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as the Head of Operations, where you'll lead a dynamic team to deliver exceptional service and meet financial targets. This role involves developing strategic client relationships, ensuring compliance, and fostering a culture of safety and collaboration. With a focus on team development and continuous improvement, you'll play a pivotal role in enhancing service offerings across multiple venues. Enjoy a rewarding career with competitive pay, great perks, and extensive learning opportunities in a supportive environment that values diversity and inclusion.

Benefits

Contributory pension scheme

Career development programmes

Digital GP access

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards on spending

Free wellness classes

Qualifications

• Proven leadership experience across multiple sites.
• Commercially astute with strong budgeting skills.

Responsibilities

• Lead and develop a team of General Managers for exceptional service.
• Manage client relationships and ensure compliance with contracts.
• Analyze market insights to align services with customer needs.

Skills

Leadership

Team Development

Budgeting

Financial Management

Client Relationship Management

Health & Safety Compliance

Job description

Head Of Operations - Reigate

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Discounts on groceries at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

Charwells Independent Schools

To lead and develop a team of General Managers to provide exceptional service, manage client and contractual relationships, ensure compliance, and meet financial targets.

Key Responsibilities:

• Promote safety culture and ensure team adherence to health & safety procedures
• Develop and maintain strategic client relationships and stakeholder engagement
• Lead the team to deliver profit and meet financial targets
• Review performance, identify improvements, and ensure contract compliance
• Analyze market insights to align service delivery with customer needs
• Support strategy development and embed it within the team
• Gather and utilize feedback for continuous improvement and growth
• Coordinate with central functions to enhance service offerings
• Manage menu standards, costings, and specifications
• Support strategic sourcing and supplier compliance
• Focus on food quality and service standards
• Build and develop a high-performing team with clear objectives and career progression
• Foster collaboration and share best practices within the team
• Review labor structures and ensure development plans are in place
• Manage team performance according to company procedures

Who you are:

• Proven leadership and team development experience across multiple sites
• Commercially astute, organized, and experienced in budgeting and financial management
• Industry knowledge and experience
• Flexible approach and mindset

About Us

As part of Compass, you'll help feed people, fuel progress, and forge connections across thousands of venues. Join us for a rewarding career with competitive pay, great perks, and extensive learning opportunities.

Job Reference: com/3004/98279001/52736136/SU #Independent

We are committed to fostering an inclusive environment where everyone can thrive and reach their full potential. Diversity is our strength!