Head Of Operations - Reigate

ESS; Reigate; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Head of Operations to lead a dynamic team in Reigate. This role focuses on delivering exceptional client service while managing contractual relationships and achieving financial targets. The ideal candidate will have proven leadership experience, strong commercial acumen, and the ability to develop strategic client relationships. Join a company that values diversity and inclusion, offering competitive pay and excellent perks, while contributing to impactful operations across numerous venues.

Benefits

Contributory pension scheme

Career development programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Share discounts

Qualifications

• Proven leadership and team development experience across multiple sites.
• Strong commercial acumen with budget management skills.

Responsibilities

• Lead and develop a team of General Managers to provide exceptional service.
• Manage client relationships and ensure compliance with company policies.
• Analyze market insights to align service delivery with customer needs.

Skills

Leadership

Team Development

Commercial Acumen

Budget Management

Stakeholder Engagement

Job description

Head Of Operations - Reigate

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to Digital GP and wider healthcare benefits for you and your family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Discounts on groceries at Tesco, Sainsbury's, Morrisons, etc.
• Up to 44% off cinema tickets
• Cash rewards for spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

About the Role

To lead and develop a team of General Managers, providing exceptional service to clients. Manage client and contractual relationships, ensuring compliance with company policies and delivering financial targets. Demonstrate commercial value to your team and leadership in line with the company's vision and values.

Key Responsibilities

• Promote safety culture and ensure team adherence to health & safety procedures
• Develop and maintain strategic client relationships and stakeholder engagement
• Lead the team to deliver financial targets and improve contract performance
• Analyze market insights to match service delivery to customer needs
• Support the development and implementation of sector strategy
• Gather and utilize site-level feedback for continuous improvement
• Align with central functions to enhance service offers
• Oversee menu standards, costings, and supplier compliance
• Focus on quality of food and service, addressing deviations promptly
• Build and develop a high-performing team, ensuring recruitment, training, and succession planning
• Foster collaboration and share best practices across the team
• Review labor structures and manage performance and HR processes

Candidate Profile

• Proven leadership and team development experience across multiple sites
• Strong commercial acumen, budget management, and deadline orientation
• Industry knowledge and flexibility in approach

About Us

As part of Compass, you'll contribute to feeding people, fueling progress, and forging connections in around 6,000 venues. Join us for a rewarding career with competitive pay, excellent perks, and growth opportunities.

Job Reference: com/3004/98279001/52736136/SU #Independent

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and reach their full potential.