Head of Operations

GXO Logistics; Milton Keynes; On-site; GBP 59,000 - 70,000; Full time

Job summary

Join a forward-thinking company as the Head of Operations, where you'll lead a dynamic team in a fast-paced grocery warehousing environment. This role offers the chance to drive operational excellence and build strong customer relationships while ensuring compliance and safety. With a competitive salary and a comprehensive benefits package, including a company car or allowance, private medical insurance, and a robust pension scheme, this position is perfect for an enthusiastic leader ready to make a real impact. Embrace the opportunity to optimize processes and inspire your team in a rewarding contract with a major player in logistics.

Benefits

Company Car or Car Allowance

Private Medical Insurance

Dental Insurance

Pension Scheme

Life Assurance

Employee Assistance Programme

Cycle to Work Scheme

High Street Discounts

Cashback Cards

Saving Scheme

Qualifications

• Experience in a large, fast-paced grocery warehousing environment.
• Ability to lead and mentor a diverse operational team.

Responsibilities

• Coordinate operations to meet customer service levels and KPIs.
• Manage Shift Managers and support their team management.
• Identify opportunities for process enhancement and efficiency.

Skills

Operations Management

Team Leadership

Process Optimization

Customer Relationship Management

Health and Safety Compliance

IT Skills

Education

ILM Level 5 Management Qualification

Transport CPC Qualification

Job description

Are you an experienced operational leader looking for your next career move? Are you able to build strong customer relationships and drive a large operational team to success? Do you like the idea of working on one of the most rewarding contracts with one of the biggest names in third-party logistics?

Here at GXO, we are currently recruiting for a Head of Operations to join our team in Brinklow, Milton Keynes, supporting our customer Waitrose. As the Head of Operations, you will manage all aspects of the warehouse function ensuring delivery of operational excellence and exceeding customer expectations, whilst ensuring quality, compliance and KPI’s are met. Ensuring that all processes and procedures are undertaken in a safe and healthy manner and that we invest in the development of our people, processes, facilities and deployment of best practices.

This is a full time, permanent position, predominately working Monday to Friday however, with the site being a 24/7 operation, we do ask for some flexibility.

Pay, benefits and more:

We’re looking to offer a salary of up to£70,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes acompany car or car allowance of £450.00 per calendar month, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Effectively coordinate the operation, ensuring that all resources are managed and used in the most effective manner to deliver and improve upon expected customer service levels and KPIs within budgeted costs
• Manage a team of Shift Managers, understanding the challenges and successes they have on each shift and giving them all they need to manage their teams
• Focus on optimisation, cost-saving and continuous improvement, identifying opportunities for process enhancement and increased efficiency
• Build a strong working relationship with our customer and the wider on-site operational teams such as QHSE, HR and finance

What you need to succeed at GXO:

• Previous experience as an Operations Manager or similar level role in a large, fast-paced grocery warehousing environment
• The ability to lead, develop and mentor a large, diverse operational team, recognising talent and inspiring them to success
• Be enthusiastic, driven and have a “can-do” attitude, as well as having the ability to think outside of the box and demonstrate true entrepreneurial spirit
• Generally strong IT skills, IOSH or equivalent Health and Safety qualification, ILM Level 5 or equivalent Management qualification and a Transport CPC qualification desirable

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.