Head of Operations

Adler & Allan Ltd; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An environmental services company in Greater London seeks a Head of Operations for Tanker Services. The role involves overseeing operations, ensuring regulatory compliance, and leading a team of managers and supervisors. Ideal candidates will have extensive experience in the related industry, proven leadership capabilities, and a focus on problem-solving and client relations. The position offers a competitive salary, benefits, and opportunities for career progression. Join a team committed to protecting the environment and supporting sustainability goals.

Benefits

Enhanced maternity, paternity, and adoption pay

Company pension

Life assurance scheme

Medicash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave

Training and career progression opportunities

Qualifications

• Extensive experience in water, drainage, or construction industry.
• Experience in a regulated and compliance-driven environment.
• Demonstrable experience in complex problem-solving.

Responsibilities

• Oversee tanker services operations and ensure efficient service delivery.
• Ensure compliance with ISO standards.
• Manage operations managers and field crews.
• Maintain key client relationships and oversee SLAs.
• Develop relationships for revenue generation.

Skills

Leadership of multi-disciplinary teams

Communication skills

Problem solving

Organizational skills

Job description

Job Description

Head of Operations- Tanker Services

Wellington

Permanent, full-time

Competitive salary + car allowance + Bonus plus benefits

Exciting opportunity to join us here at Oneline. Due to growth, we are looking for a Head of Operations- Tankering where you will be responsible for tactical planning, coordination, and performance management of operational teams in the tankering and deep suction service lines.

Operations Management

Oversee relevant service-line operations (e.g. cleansing, CCTV, tankering, tank cleans, confined space entry).

Ensure service delivery is completed efficiently, on schedule, and within budget.

Regulatory and Quality Compliance

Ensure operations follow ISO standards (e.g., ISO 14001 for Environmental Management, ISO 45001 for Health & Safety).

Conduct audits and reviews of operational procedures, waste handling, and environmental impact.

Team & Resource Leadership

Manage and lead operations managers, supervisors and field crews.

Lead training, recruitment, and performance evaluations.

Fleet & Equipment Oversight

Review scheduling and compliance of tankers & deep suction units

Lead on optimisation of vehicle and plant uptime through preventive maintenance planning.

Client Relations & Reporting

Maintain key client relationships, oversee SLAs, and produce operational reports.

Adequately resolve any escalated service issues.

Revenue Generation

Develop positive, meaningful relationships with new and existing customers

Generate growth in existing contracts

Support the wider team in generation of new opportunities

Close liaison with counterparts in Group to recognise wider opportunities

Accurate revenue and cost reporting

Contribute to annual budget setting and investment requirements

Qualifications

About you

Extensive experience of the water, drainage, construction industry or similar

Proven experience leading multi-disciplinary teams

Experience of working within a highly regulated and compliance driven environment

Demonstratable experience of complex problem solving

Excellent interpersonal and communication skills at all levels

Highly organised and able to manage multiple priorities

Additional Information

What we can offer you

Enhanced maternity, paternity and adoption pay and leave

Company pension

Life assurance scheme (x4 salary)

Medicash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants

Refer a friend scheme

Employee assistance programme (access to GP appointments and mental health support)

Competitive annual leave plus bank holidays

Training and career progression opportunities

At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear : safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.

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