Head of Online Loyalty & Growth

Zachary Daniels; Warrington; On-site; GBP 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Benefits

Job summary

Zachary Daniels is seeking a Senior Loyalty Manager to own the online loyalty strategy, developing a market-leading proposition that drives engagement, retention and long-term value across the customer journey.

You will collaborate with ecommerce, product, UX and CRO teams, translate customer insights into personalised experiences, and monitor performance to deliver measurable commercial results. A strong track record in loyalty across retail or consumer brands is advantageous.

Qualifications

• Experienced loyalty professional with a strong commercial mindset
• Proven track record in developing successful customer loyalty strategies
• Experience in ecommerce, retail, FMCG or customer-led businesses is advantageous

Responsibilities

• Own and develop the online loyalty strategy, creating a market-leading proposition that drives engagement, retention and long-term value
• Deliver commercial growth by analysing programme performance, identifying opportunities and optimising loyalty initiatives through testing and innovation
• Partner with ecommerce, product, UX and CRO teams to embed loyalty throughout the digital customer journey and enhance the online experience
• Use customer insight, segmentation and first-party data to deliver more personalised experiences and improve customer lifetime value
• Build relationships with senior stakeholders, influencing strategy and ensuring loyalty supports commercial objectives
• Lead relationships with external technology partners and suppliers to evolve platforms and capabilities
• Monitor market trends and competitor activity to strengthen the loyalty proposition and maintain a competitive edge

Job description

Zachary Daniels is seeking a Senior Loyalty Manager to own the online loyalty strategy, developing a market-leading proposition that drives engagement, retention and long-term value across the customer journey.

You will collaborate with ecommerce, product, UX and CRO teams, translate customer insights into personalised experiences, and monitor performance to deliver measurable commercial results. A strong track record in loyalty across retail or consumer brands is advantageous.