Head of Membership Growth & Experience

Royal Yachting Association; Southampton; On-site; GBP 51,000 - 69,000; Full time

Job summary

Royal Yachting Association is seeking a Head of Membership in Hamble, Southampton. The role leads the membership strategy and delivery for a 100,000+ member base, directing the Membership & Certification function and shaping the member journey to drive growth, engagement and value across the organisation.

The successful candidate will have extensive experience in membership or customer-focused leadership, strong data and commercial acumen, and proven ability to influence stakeholders across

Qualifications

• Significant experience leading membership, customer experience or subscription-based functions.
• Proven experience delivering growth, retention and engagement strategies.
• Experience leading and developing high-performing teams.
• Strong analytical and commercial skills, with the ability to use data to inform decisions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Develop and implement the RYA membership strategy aligned to organisational priorities and growth objectives.
• Lead initiatives that enhance member acquisition, retention, engagement and advocacy.
• Champion a member-centric culture and continuously improve the end-to-end member journey.
• Lead, motivate and develop the Membership & Certification team.
• Ensure efficient and accurate processing of memberships, qualifications and certifications.
• Monitor membership performance and provide insight-led recommendations to senior leadership.
• Manage budgets, resources and operational priorities to deliver value and sustainable growth.
• Build strong relationships with internal stakeholders, Home Countries, affiliates and external partners.
• Support the ongoing development of systems, processes and data quality to improve operational effectiveness and member understanding.

Skills

Leadership

Membership

Customer experience

Data analysis

Stakeholder management

Commercial acumen

Job description

Royal Yachting Association is seeking a Head of Membership in Hamble, Southampton. The role leads the membership strategy and delivery for a 100,000+ member base, directing the Membership & Certification function and shaping the member journey to drive growth, engagement and value across the organisation.

The successful candidate will have extensive experience in membership or customer-focused leadership, strong data and commercial acumen, and proven ability to influence stakeholders across