Chief Membership Growth & Engagement

Membership Bespoke; Hatching Green; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Membership Bespoke is seeking a Head of Membership Development to own the member experience, engagement, retention and growth within a leading professional membership organisation. You will work with the Managing Director and Senior Leadership Team to shape how we attract, engage and deliver greater value for our members.

The role focuses on developing member journeys, events and programmes, using CRM/AMS data to improve retention and growth, and leading a small Membership Services team.

Qualifications

• Proven experience leading membership development within a professional body.
• Track record of improving member engagement and retention.
• Ability to work with senior stakeholders and vendors.

Responsibilities

• Drive membership growth, retention, renewals and engagement
• Develop and improve the overall member proposition and experience
• Create engaging member journeys from onboarding through to renewal and progression
• Grow professional communities, networking and member participation
• Develop member events, roundtables, mentoring and engagement programmes
• Use member feedback, CRM/AMS data and insights to identify improvements
• Build strong relationships with members, partners, volunteers and suppliers
• Lead and develop a small Membership Services team
• Work closely with the MD to identify new ideas and opportunities for membership growth

Skills

Membership development

Engagement strategy

Stakeholder management

Leadership

Education

Bachelor's degree or equivalent

Tools

CRM/AMS software

Job description

Membership Bespoke is seeking a Head of Membership Development to own the member experience, engagement, retention and growth within a leading professional membership organisation. You will work with the Managing Director and Senior Leadership Team to shape how we attract, engage and deliver greater value for our members.

The role focuses on developing member journeys, events and programmes, using CRM/AMS data to improve retention and growth, and leading a small Membership Services team.