Head of Logistics Operations — Hybrid, High-Growth Pet E‑Commerce

IVC; West of England; Híbrido; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Pet Drugs Online is seeking a Head of Logistics Operations to lead our warehousing, supply chain and logistics functions. You will manage around 50 colleagues and drive operational excellence to support rapid growth while maintaining high service levels.

You'll work closely with the Director of Operations in a hybrid setup, spending 3–4 days on-site in Keynsham and shaping the logistics strategy to improve delivery performance, cost efficiency and customer experience.

Formación

• Proven leadership experience in logistics and warehousing.
• Experience building high-performing teams in a fast-paced operation.
• Track record of delivering operational/process improvements.
• Strong knowledge of warehouse health and safety requirements.
• Excellent analytical, planning and problem-solving skills.
• Experience with stock control systems and operational reporting.
• Confident communicator who can influence across stakeholders.

Responsabilidades

• Lead and develop warehouse, stock and facilities teams.
• Oversee end-to-end logistics including warehousing, fulfilment, returns, freight and courier management.
• Drive improvements in delivery performance and customer satisfaction.
• Ensure compliance with health, safety and regulatory requirements.
• Lead workforce planning for peak trading periods.
• Provide data-driven insights and reporting to senior leadership.
• Shape and deliver the logistics roadmap with the Director of Operations.
• Manage third-party logistics and supplier relationships.

Conocimientos

Leadership experience in logistics

Managing high-performing teams

Operational improvements

Warehouse health and safety

Analytical and planning skills

Stock control systems and reporting

Stakeholder communication

Educación

Qualification in Logistics / Supply Chain / Project Management

Descripción del empleo

Pet Drugs Online is seeking a Head of Logistics Operations to lead our warehousing, supply chain and logistics functions. You will manage around 50 colleagues and drive operational excellence to support rapid growth while maintaining high service levels.

You'll work closely with the Director of Operations in a hybrid setup, spending 3–4 days on-site in Keynsham and shaping the logistics strategy to improve delivery performance, cost efficiency and customer experience.