Fulfilment Operations Lead | High-Volume Warehouse

Independent Vetcare Limited; Bagstone; On-site; GBP 52,000 - 76,000; Full time

Job summary

Pet Drugs Online, part of Independent Vetcare Limited, is seeking an experienced Fulfilment Manager to oversee our on-site picking, packing and dispatch operations. You will translate demand into effective labour plans, monitor performance and drive continuous improvement.

You will lead six Team Leaders, ensure on-time dispatch, uphold safety standards and collaborate with warehouse colleagues to optimise stock availability and customer service.

Qualifications

• Experience leading high-volume fulfilment operations.
• Strong people management skills with experience leading supervisors.
• Good understanding of picking, packing and dispatch processes.

Responsibilities

• Lead day-to-day fulfilment across picking, packing and dispatch.
• Create labour and shift plans aligned to customer demand.
• Coach and develop six Team Leaders and monitor performance.
• Drive improvements in productivity, quality and workflow efficiency.

Skills

Labour planning

People management

Performance monitoring

Coaching

Continuous improvement

Safety compliance

Job description

Pet Drugs Online, part of Independent Vetcare Limited, is seeking an experienced Fulfilment Manager to oversee our on-site picking, packing and dispatch operations. You will translate demand into effective labour plans, monitor performance and drive continuous improvement.

You will lead six Team Leaders, ensure on-time dispatch, uphold safety standards and collaborate with warehouse colleagues to optimise stock availability and customer service.