Head of Logistics Operations - Ecommerce Fulfillment

IVC Evidensia Group; United Kingdom; Remote; GBP 70,000 - 105,000; Full time

Job summary

IVC Evidensia, via Pet Drugs Online, is seeking a Head of Logistics Operations in the UK to lead warehousing, logistics and fulfilment for a high-volume ecommerce operation. You will direct a team of around 50 colleagues, partner with suppliers and carriers, and drive performance and customer experience.

You will work with the Director of Operations to shape logistics strategy, manage KPIs, forecast demand, and deliver cost efficiencies while maintaining safety standards and staff engagement.

Qualifications

• Proven leadership within logistics, warehousing, fulfilment or distribution.
• Track record of leading high-performing teams in a fast-paced environment.
• Experience driving operational and process improvements.
• Knowledge of warehouse health and safety requirements.
• Strong analytical, planning and problem-solving skills.
• Experience with stock control systems and operational reporting.
• Strong communication and stakeholder management skills.
• Hands-on leadership with a continuous improvement mindset.
• Experience within ecommerce advantageous.
• Lean methodologies or similar continuous improvement frameworks would be beneficial.
• Qualification in Logistics, Supply Chain or Project Management advantageous.

Responsibilities

• Lead end-to-end warehouse, stock and facilities teams.
• Oversee warehousing, fulfilment, returns, freight and courier management.
• Drive improvements in delivery performance, operational efficiency and customer satisfaction.
• Ensure compliance with health, safety and operational requirements.
• Manage workforce planning to meet demand, including peak trading periods.
• Develop and monitor KPIs across operational, financial and people performance.
• Lead forecasting, labour planning and budget management activities.
• Provide data-driven insights and reporting to senior leadership.
• Identify and deliver opportunities for continuous improvement and cost efficiencies.
• Build strong relationships with suppliers, couriers and distribution partners.
• Manage third-party logistics and supply chain contracts to support strong service and commercial value.
• Lead change initiatives, process improvements and operational transformation projects.

Skills

Leadership experience

Team development

Analytical thinking

Planning and forecasting

Problem solving

Stock control systems

Stakeholder management

Continuous improvement mindset

Ecommerce experience

Lean methodologies

Education

Qualification in Logistics, Supply Chain or Project Management

Job description

IVC Evidensia, via Pet Drugs Online, is seeking a Head of Logistics Operations in the UK to lead warehousing, logistics and fulfilment for a high-volume ecommerce operation. You will direct a team of around 50 colleagues, partner with suppliers and carriers, and drive performance and customer experience.

You will work with the Director of Operations to shape logistics strategy, manage KPIs, forecast demand, and deliver cost efficiencies while maintaining safety standards and staff engagement.