Head of IT/Senior IT Manager

Investigo; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based organisation is seeking a proactive and technically experienced Senior IT Manager for a 12-month fixed-term contract in Birmingham. This role will lead improvements in IT Service Desk, Infrastructure, and Software Development, while ensuring alignment with business strategies. Candidates should have proven experience in senior IT leadership roles, with strong technical operations and cloud migration skills. Relevant certifications such as Prince2 or ITIL are beneficial.

Qualifications

• Proven experience in a senior IT leadership role.
• Strong background in technical operations and service delivery.
• Hands-on expertise in cloud migration projects.

Responsibilities

• Drive improvements across IT Service Desk, Operations, and Infrastructure.
• Support vendor and supplier relationship management.
• Develop and implement IT policies and technical standards.

Skills

Strategic planning

Technical operations

Service delivery

Infrastructure planning

Communication skills

Problem-solving

Education

Relevant certifications (e.g. Prince2, ITIL)

Job description

Head of IT/ Senior IT Manager - 12 month FTC

We're working with a UK-based organisation seeking a proactive and technically experienced Senior IT Manager for a 12 month fixed-term contract, to support the strategic and operational growth of their IT function. This is an excellent opportunity to play a key role in shaping core IT processes across infrastructure, software development, service delivery, and solutions architecture.

Role Overview

Reporting directly to the Associate Director of IT, the IT Consultant will lead improvements across multiple technical domains, ensuring IT systems, services, and vendors align with business strategy. The role is a blend of tactical execution and strategic planning; ideal for a candidate with prior experience at a senior level, who can drive innovation, manage risk, and deliver value through technology.

Key Responsibilities:

• Drive improvements across IT Service Desk, Operations, Infrastructure, Software Development, and Solutions Architecture
• Develop roadmaps to support lifecycle management and ensure alignment with organisational objectives
• Provide technical guidance to maximise business benefits from IT investments and system consolidation
• Support vendor and supplier relationship management, focusing on contract compliance and return on investment
• Assist with day-to-day capacity planning and service delivery, ensuring SLAs are met and exceeded
• Develop and implement IT policies, technical standards, and architectural principles
• Identify and address technical debt and infrastructure risk, supporting cloud migration strategies
• Collaborate across teams to ensure proactive and future-proof IT service delivery

Key Requirements:

• Proven experience in a senior IT leadership role (e.g. Lead IT Manager, Head of IT, or equivalent)
• Strong background in technical operations, service delivery, and infrastructure planning
• Solid understanding of IT service desk operations, networking, and systems architecture
• Experience with vendor management, contract compliance, and service optimisation
• Hands-on expertise in cloud migration projects and managing hybrid environments
• Demonstrated ability to align IT functions with broader business goals
• Strong leadership, analytical, and problem-solving capabilities
• Excellent communication, negotiation, and prioritisation skills
• Relevant certifications or qualifications (e.g. Prince2, ITIL) beneficial