Head of Housing Projects

Flagship Housing; Tetford; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A prominent social housing provider in England seeks a project management professional to improve customer services and manage complaints. The role requires a degree, strong organizational skills, and a UK driving license. You will coordinate strategic initiatives and lead a small team in research to enhance service delivery. Enjoy a competitive salary of up to £75,000 and a flexible working environment.

Benefits

Company Car

Unlimited Annual Leave

Private Medical Cover

Death in Service Benefit

Company Pension

Company Sick Pay

Agile working environment

Qualifications

• Educated to degree level or with equivalent experience.
• Professional housing or related qualification or willing to work towards it.
• Full UK driving licence.

Responsibilities

• Support leadership in continuous improvement initiatives.
• Lead the complaints function with empathy and respect.
• Coordinate strategic and improvement projects.
• Conduct research to drive service improvements.

Skills

Project management

Organisational skills

Communication

Analytical mindset

Process improvement

Education

Degree or equivalent experience

Professional housing qualification

Job description

Overview

We're after a creative, independently minded and bright person to support our leadership team drive continuous improvement, offering constructive challenge to the ‘status‑quo’, driving research, learning and delivering on key improvement opportunities. With a solid grounding in social housing (regulations / rent setting / operations etc) you will design, lead, coordinate and support a wide range of strategic and improvement projects, ensuring the delivery of high‑quality, efficient and customer‑focused housing services. Whilst leading our complaints function for the East, you’ll ensure we treat customers with empathy and respect, that we manage our complaints in line with the Ombudsman Code, and that, most importantly, we learn and improve from key themes / trends. You’ll lead on research across the directorate, with a small in‑house team to drive both operational data projects but also larger macro research projects that lead to improvements in service and generate positive PR for the organisation.

Responsibilities

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well‑being programmes and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Proven experience in project management with strong organisational skills is required, with the ability to manage multiple projects and priorities simultaneously. You’ll need excellent communication skills, an analytical mindset, and the ability to identify process improvements and drive change.

Qualifications

• Educated to degree level or equivalent, or with equivalent experience.
• Professional housing or related qualification or willing to work towards it.
• Full UK driving licence.

Job Details

This is a permanent role, working 37 hours per week, Monday to Friday. The position comes with Agile Working and Flexible Working will be considered. The successful candidate can be based in any Flagship office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton/Woodbridge, East Dereham & Bury St. Edmunds.

We offer a competitive salary of up to £75,000.00 per annum and a benefits package that includes:

• Company Car
• Unlimited Annual Leave
• Private Medical Cover
• Death in Service Benefit / Company Pension
• Company Sick Pay
• An agile working environment to achieve a healthy work/life balance.

Would you like to join us on a mission to tackle the housing crisis in the East of England? We’re Bromford Flagship, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you’ll also enjoy fair pay and some pretty great perks.