Head of Golf Operations

Foxhills; Ashton-under-Lyne; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Pension scheme – People’s Partnership

Staff discounts on dining, golf access

Free on-site parking

Career development opportunities

Job summary

Foxhills Collection in Ottershaw, Surrey, seeks a Head of Golf Operations to lead the golf operations team and ensure seamless service across arrival, bag drop, driving range and on-course experiences. You will recruit, train and mentor teams, manage budgets with the Director of Golf, optimise tee sheets and drive revenue, member retention and guest satisfaction.

A PGA certification is preferred but not essential; strong leadership, communication and a passion for golf are required to succeed in

Qualifications

• Experience in golf or hospitality customer service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts including early mornings, evenings, weekends and holidays.
• Basic computer skills for processing reservations and transactions.

Responsibilities

• Line manager for Golf Operations team; manage rotas and daily job allocation.
• Drive a five-star host experience across arrival, bag drop, driving range and on-course services.
• Recruit, train and mentor golf operations, retail and services teams to 59 club standards.
• Interact with guests professionally to ensure they leave Foxhills feeling better than arrival.
• Assist with inventory management in the golf shop.
• Oversee the PACE system and GPS carts; ensure security of walking tags.
• Collaborate with Director of Golf on budgeting and KPI achievement.
• Manage tee sheets and yield setup to optimise visitor experience.
• Work with professional and sales teams for group golf days.
• Attend competitor venues to keep offerings at the forefront.
• Responsible for fleet of 46 carts; keep fleet clean and in good working order.
• Maintain Trackman Academy and range ball provision for members.
• Meet monthly with Senior Professional PGA team to align coaching needs.

Skills

Leadership

Customer service

Communication

Golf knowledge

People management

Education

PGA Certification

Tools

PACE system

Trackman

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Job Vacancy: Head of Golf Operations at Foxhills Collection

Are you passionate about providing exceptional service and leading a team in a vibrant golfing environment? Foxhills Collection is seeking a dedicated Head of Golf Operations to join our team and contribute to leading the seamless operation of our renowned golf facilities at our prestigious establishment.

Position: Head of Golf Operations
Location: Foxhills Club & Resort - Ottershaw, Surrey
Type: Full-time

About Us: Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class golf facilities. Located in Ottershaw, our establishment offers an unparalleled golfing experience amidst stunning surroundings.

Responsibilities

• Line manager to all members of the Golf Operations team, ensuring rotas are in place and all jobs correctly allocated on a daily basis to match business demands.
• Drive a five-star host experience across the arrival, bag drop, driving range, 1st tee and on-course experience (marshalling, F&B)
• Lead the recruitment, training and mentoring of the golf operations, retail and services teams, in line with 59 club standards of service excellence.
• Interacting with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Foxhills feeling better than when they arrived
• Assist with inventory management, including receiving, stocking, and organizing merchandise in the golf shop
• Supervise the PACE system, including the functionality of all cart GPS screens and security of all walking tags.
• To liaise with the Director of Golf on the administration of funds and in the preparation of annual budgets. Work to achieve financial KPI’s, not limited to revenue performance, conversion and membership renewal.
• Ensure tee sheets are closely managed, including yield setup to drive a competitive visitor experience.
• To work closely with the professional and sales teams to ensure the group golf business (corporate golf days) run to the highest standard.
• Attend competitor venues, ensuring your team’s offering stay at the forefront of contemporary golf resorts.
• Responsible for the safety and provision of the fleet of 46 carts, trolley and hire set stock and make sure the fleet is kept clean and in good working order ready for each day.
• Manage and maintain the Trackman Academy including the collection of range balls and complimentary ball offering for members.
• Meet with the Senior Professional PGA team monthly, to ensure that the coaching demands are met, whilst existing in unison with golf operations footfall.

Requirements

• PGA Certification is preferred but not essential
• Previous experience in a customer service role, preferably in a golf or hospitality environment
• Passion for golf and a basic understanding of golf etiquette and rules preferred
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Flexibility to work shifts including early mornings, evenings, weekends, and holidays
• Basic computer skills for processing reservations and transactions

Benefits

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Foxhills Collection is committed to the safeguarding children and young people.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK