Manor Operations Manager

Foxhills Club & Resort; Ottershaw; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary package

Pension scheme

Enhanced sick pay and parental leave

Career development

Job summary

Foxhills Collection is seeking a Food & Beverage Operations Manager to lead the Manor House and Lomri restaurant, ensuring exceptional service and smooth daily operations at Foxhills Club & Resort, Ottershaw, Surrey. This full-time role focuses on leadership, service standards, and commercial performance across all F&B outlets.

You will oversee guest and member experiences, coach and develop the F&B team, and drive revenue while maintaining food safety and licensing compliance.

Qualifications

• Previous experience in a Food & Beverage Operations Manager or senior hospitality management role.
• Proven track record in leading and developing teams within a busy F&B operation.
• Strong knowledge of restaurant and bar operations, with understanding of conferences, events and private dining.

Responsibilities

• Lead the day-to-day operation of Manor House F&B outlets to ensure exceptional service and high standards.
• Deliver an outstanding guest and member experience through service, product knowledge and feedback resolution.
• Lead, motivate and develop the F&B team with coaching, training and clear performance expectations.
• Drive revenue, profitability and cost control by maximising sales opportunities and monitoring performance.

Skills

Food & Beverage operations

Team leadership

Budget management

Guest experience

Communication

Health & safety knowledge

EPOS experience

Tools

EPOS

Rota management

Stock control systems

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Job Vacancy: Food & Beverage Operations Manager at Foxhills Collection

Are you an inspiring hospitality leader with a passion for delivering exceptional food and beverage experiences, whilst leading and motivating your team to provide excellent guest experiences? Foxhills Collection is currently seeking an individual experienced in Food & Beverage Management to lead the our teams and oversee the overall running of the Manor house and Lomri restaurant.

The Manor House Food & Beverage Operations Manager will be responsible for the consistent day-to-day leadership, commercial performance and service standards of all food and beverage operations within the Manor House.

Position: Food & Beverage Operations Manager

Location: Foxhills Club & Resort, Ottershaw, Surrey

Type: Full-time

About Us

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities

Operational Leadership - Lead the day-to-day operation of all Manor House food and beverage outlets, ensuring exceptional service, high standards and smooth daily operations.

Guest and Member Experience - Deliver an outstanding guest and member experience through excellent service, product knowledge and effective resolution of feedback.

Team Management - Lead, motivate and develop the Food & Beverage team, fostering a high-performing culture through coaching, training and clear performance expectations.

Commercial Performance - Drive revenue, profitability and cost control by maximising sales opportunities, monitoring performance and supporting commercial initiatives.

Standards, Training and Compliance - Maintain exceptional service standards while ensuring full compliance with food safety, health and safety, licensing and operational procedures.

Beverage, Bar and Cellar Control - Oversee the bar and beverage operation, ensuring effective stock control, product quality and team expertise to maximise performance.

Private Dining and Conference Service - Ensure seamless delivery of private dining, conferences and events through effective planning, communication and operational excellence.

Requirements

We're looking for a confident, visible leader who leads by example, builds strong relationships with colleagues, members and guests, and takes pride in delivering consistently exceptional hospitality.

• Previous experience in a Food & Beverage Operations Manager, Restaurant Manager, or similar senior hospitality management role.
• Proven experience leading and developing teams within a busy food and beverage operation.
• Strong knowledge of restaurant and bar operations. A good knowledge of conference, events and private dining operations is also preferred.
• Passionate about delivering exceptional guest and member experiences with a keen eye for detail.
• Commercially aware, with experience managing budgets, labour costs, stock control and driving revenue growth.
• Excellent leadership, communication and organisational skills, with the ability to motivate and inspire others.
• Able to remain calm under pressure and make effective decisions in a fast-paced environment.
• Strong understanding of food safety, health and safety, licensing and allergen regulations.
• Experience using EPOS, rota management and stock control systems would be advantageous.
• Flexibility to work shifts including evenings, weekends, and holidays in line with business needs.
• A positive, proactive and hands-on management style with a willingness to lead from the front.

Benefits

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK