Golf Operations Director — Elevate the Guest Experience

Foxhills; Ashton-under-Lyne; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Pension scheme – People’s Partnership

Staff discounts on dining, golf access

Free on-site parking

Career development opportunities

Job summary

Foxhills Collection in Ottershaw, Surrey, seeks a Head of Golf Operations to lead the golf operations team and ensure seamless service across arrival, bag drop, driving range and on-course experiences. You will recruit, train and mentor teams, manage budgets with the Director of Golf, optimise tee sheets and drive revenue, member retention and guest satisfaction.

A PGA certification is preferred but not essential; strong leadership, communication and a passion for golf are required to succeed in

Qualifications

• Experience in golf or hospitality customer service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts including early mornings, evenings, weekends and holidays.
• Basic computer skills for processing reservations and transactions.

Responsibilities

• Line manager for Golf Operations team; manage rotas and daily job allocation.
• Drive a five-star host experience across arrival, bag drop, driving range and on-course services.
• Recruit, train and mentor golf operations, retail and services teams to 59 club standards.
• Interact with guests professionally to ensure they leave Foxhills feeling better than arrival.
• Assist with inventory management in the golf shop.
• Oversee the PACE system and GPS carts; ensure security of walking tags.
• Collaborate with Director of Golf on budgeting and KPI achievement.
• Manage tee sheets and yield setup to optimise visitor experience.
• Work with professional and sales teams for group golf days.
• Attend competitor venues to keep offerings at the forefront.
• Responsible for fleet of 46 carts; keep fleet clean and in good working order.
• Maintain Trackman Academy and range ball provision for members.
• Meet monthly with Senior Professional PGA team to align coaching needs.

Skills

Leadership

Customer service

Communication

Golf knowledge

People management

Education

PGA Certification

Tools

PACE system

Trackman

Job description

Foxhills Collection in Ottershaw, Surrey, seeks a Head of Golf Operations to lead the golf operations team and ensure seamless service across arrival, bag drop, driving range and on-course experiences. You will recruit, train and mentor teams, manage budgets with the Director of Golf, optimise tee sheets and drive revenue, member retention and guest satisfaction.

A PGA certification is preferred but not essential; strong leadership, communication and a passion for golf are required to succeed in