Head of Engineering Services - Facilities

Mitie; Wales; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Mitie in Swansea, South Wales, is seeking a Head of Engineering Services - Facilities to oversee and manage the delivery of high-quality hard services on a site-based contract. You will drive operational excellence, ensure statutory compliance, and build strong client relationships to sustain service delivery.

You will lead hard services teams, manage contractor performance, control budgets and reporting, and work with senior management to maximise asset life.

Qualifications

• Proven experience in hard services management within Facilities Management or a related sector.
• Relevant professional qualification in electrical or mechanical discipline (HNC, HND or degree).
• Strong knowledge of SFG20 legislation.
• Knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, and asset management strategies.

Responsabilités

• Lead hard services teams to develop a proactive, customer-focused culture and drive continuous improvement.
• Oversee third-party contractors to meet KPIs, SLAs and compliance requirements.
• Ensure emergency planning, safety procedures, audits and inspections are up to date.
• Develop and manage departmental budgets and optimise resources for growth.
• Collaborate with senior management, clients and stakeholders to improve service delivery and reporting.

Connaissances

Hard services management

Formation

HNC/HND/Degree in electrical or mechanical discipline

Outils

CAFM systems

Microsoft Office

Description du poste

Head of Engineering Services - Facilities

ROLE: Head of Engineering Services - Facilities

LOCATION: Swansea, South Wales

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site-based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.

Role Responsibilities:

• Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer-focused culture that supports continuous improvement.
• Oversee third-party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.
• Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.
• Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.
• Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.

Required Qualifications:

• Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
• Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.
• Must have strong knowledge of SFG20 legislation.
• Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.

What's in it for you?

• A full-time, permanent, site-based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.
• The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.
• A role where your commercial, technical and leadership expertise will directly support service quality, client satisfaction and long-term contract success.

Additional Information:

This role is site based in South Wales. Pre-employment security checks will be required, including DBS and BPSS.