Head of Engineering Services - Facilities

Mitie Group plc.; Swansea; On-site; GBP 54,000 - 66,000; Full time

Job summary

Mitie Group plc. is seeking a Head of Engineering Services to lead hard services across a site in South Wales.

The role focuses on delivering high‑quality building services, ensuring compliance and driving continuous service improvement on a Swansea contract. You will oversee multi‑discipline teams, manage contractors, and align operations with client expectations while safeguarding health and safety and reporting metrics.

Qualifications

• Proven experience in a hard services management role within Facilities Management or a related sector.
• Strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
• Professional qualification in an electrical or mechanical discipline (HNC/HND/Degree).
• Knowledge of SFG20 legislation, statutory compliance, UK Health and Safety, CDM, and asset management strategies.

Responsibilities

• Lead, manage and motivate hard services teams to drive continuous improvement and a customer‑focused culture.
• Oversee third‑party contractors to ensure services meet KPIs, SLAs and compliance.
• Ensure robust health and safety procedures, audits and inspections are maintained.
• Develop and manage departmental budgets, optimising resources for operational and financial growth.
• Collaborate with senior management, clients and stakeholders to enhance service delivery and asset life.

Skills

Hard services management

Facility management

HVAC

Electrical systems

Building fabric maintenance

Education

HNC/HND in electrical or mechanical discipline

Degree in electrical or mechanical discipline

Tools

CAFM systems

Microsoft Office

Job description

ROLE: Head of Engineering Services - Facilities

SALARY: £60,000 + 10% Annual Bonus

LOCATION: Swansea, South Wales

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site‑based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.

Role Responsibilities:

• Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer‑focused culture that supports continuous improvement.
• Oversee third‑party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.
• Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.
• Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.
• Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.

Required Qualifications:

• Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
• Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.
• Must have strong knowledge of SFG20 legislation.
• Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.

What’s in it for you?

• A full‑time, permanent, site‑based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.
• The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.
• A role where your commercial, technical and leadership expertise will directly support service quality, client satisfaction and long‑term contract success.

Additional Information:

This role is site based in South Wales. Pre‑employment security checks will be required, including DBS and BPSS.