Head of Empty Homes - Performance & Delivery Lead

Peabody; England; On-site; GBP 75,000 - 95,000; Full time

Job summary

Peabody is seeking a Head of Empty Homes to lead the performance and delivery of its empty homes service across regions. You will ensure empty homes are returned to use quickly, safely and to a consistent lettable standard, while improving turnaround times, controlling costs and reducing void loss.

This role reports to the Assistant Director of Repairs Delivery, focusing on using data, clearer processes and accountability to identify delays, remove blockers and drive sustained improvements in

Qualifications

• Significant experience in empty homes, repairs, surveying or property services.
• Strong track record of leading operational teams.
• Highly data-led and commercially aware.
• Excellent leadership, contractor management and stakeholder skills.

Responsibilities

• Lead Peabody's Empty Homes service and establish consistent standards across regions.
• Manage a budget of approximately £27m with strong cost control.
• Lead regional surveying teams and void coordination to drive accountability.
• Improve void turnaround times and remove blockers across end-to-end processes.
• Use data to identify delays, monitor productivity and drive improvement.
• Scrutinise specifications, contractor costs and variations to prevent unnecessary expenditure.
• Balance pace with quality, compliance, and long-term property condition.
• Improve collaboration between Repairs, Housing, Allocations, Commercial and contractors.
• Support development of surveyors and create performance-focused culture.
• Drive contractor performance through challenge, innovation and continuous improvement.

Skills

Leadership

Contractor management

Stakeholder management

Data-driven decision making

Job description

Peabody is seeking a Head of Empty Homes to lead the performance and delivery of its empty homes service across regions. You will ensure empty homes are returned to use quickly, safely and to a consistent lettable standard, while improving turnaround times, controlling costs and reducing void loss.

This role reports to the Assistant Director of Repairs Delivery, focusing on using data, clearer processes and accountability to identify delays, remove blockers and drive sustained improvements in