Voids Performance & Coordination Lead

Hampshire County Council; City of Westminster; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Flexible working patterns

Disability Confident Employer

Job summary

Westminster City Council is seeking a Voids Performance Coordinator to manage vacant homes from start to handover, coordinating with surveyors, contractors and housing teams to ensure timely turnarounds.

You will maintain accurate records, monitor performance against targets and produce reports for operational reviews, while delivering a professional, customer-focused service to residents.

Qualifications

• Experience in coordination, performance or administrative roles within housing or property services.
• Excellent communicator with internal and external stakeholders.
• Organised, methodical and able to handle tight deadlines.
• Strong IT skills and ability to manage data and reporting.

Responsibilities

• Coordinate the voids process from start to finish and track properties through inspection, refurbishment and letting.
• Maintain void property records, monitor progress and generate reports for meetings.
• Engage with surveyors, contractors and housing teams to keep actions timely and clear.
• Provide customer-facing support to prospective tenants and resolve enquiries when required.

Skills

Coordination

Communication

IT skills

Data reporting

Stakeholder management

Housing management knowledge

Tools

Spreadsheets

Housing management systems

Reporting tools

Job description

Westminster City Council is seeking a Voids Performance Coordinator to manage vacant homes from start to handover, coordinating with surveyors, contractors and housing teams to ensure timely turnarounds.

You will maintain accurate records, monitor performance against targets and produce reports for operational reviews, while delivering a professional, customer-focused service to residents.