Head of eCommerce

JR United Kingdom; Brighton; On-site; GBP 80,000 - 90,000; Full time

Job summary

Join a forward-thinking company as the Head of eCommerce, where you will lead strategies to transform the travel industry. This role is pivotal in driving growth for digital platforms, enhancing customer journeys, and optimizing conversion rates. You will build a high-performing team and collaborate with marketing and tech teams to create personalized experiences. With flexible remote work options and a commitment to diversity and inclusion, this is an exciting opportunity to make a significant impact in a fast-paced environment. If you are passionate about digital innovation and leadership, we want to hear from you!

Qualifications

• Proven experience in eCommerce growth, ideally in travel or retail sectors.
• Strong background managing digital platforms and mobile app development for e-commerce.

Responsibilities

• Develop and execute strategies to achieve year-on-year growth in bookings and sales.
• Define e-commerce KPIs and utilize data analytics to monitor customer behavior.

Skills

eCommerce Growth

Data Analytics

Conversion Rate Optimization

Customer Journey Optimization

Leadership

Job description

Job Description: Head of eCommerce

Salary: £80-90k (dependent on experience) + bonus + benefits

Location: London or West Sussex ONLY (fully remote)

APPLICANTS from a fast-moving, transactional business, preferably in TRAVEL OR RETAIL, are preferred.

Note: This role focuses solely on CRO, Merchandising, Analytics, Customer journey, and does NOT include paid media or tech.

About the Role:

Are you ready to transform the travel industry? Our client seeks an experienced eCommerce leader to drive growth of their digital platforms and shape the future of self-guided travel.

As Head of eCommerce, you will lead strategy and growth of their global digital presence, aiming to increase online bookings, conversions, and revenue. You will build and lead a team of e-commerce specialists, collaborate closely with marketing, and work with tech teams to enhance the customer journey and experience.

Responsibilities:

• Lead Global eCommerce Strategy: Develop and execute strategies to achieve year-on-year growth in bookings and sales.
• Analytics & CRO: Define e-commerce KPIs, create performance dashboards, utilize data analytics to monitor customer behavior, and inform decision-making.
• Conversion Rate Optimisation: Plan, execute, and evaluate CRO programmes, providing feedback for web development improvements.
• Optimize the Customer Journey: Use data to create personalized experiences and improve conversion rates.
• Tech & UX Collaboration: Work with the technical team to enhance user experience and define requirements for new features and optimizations.
• Product Merchandising: Lead strategies to promote products, ensure content relevance, and increase revenue.

About You:

• Proven experience in eCommerce growth, ideally in travel or retail sectors.
• Strong background managing digital platforms and mobile app development for e-commerce.
• Data-driven mindset with a deep understanding of analytics and customer behavior.
• Passionate about digital innovation, user experience, and the outdoors.
• Excellent leadership skills with a track record of building high-performing teams and fostering cross-department collaboration.

Why Join?

Join an ambitious, forward-thinking company in a fast-paced industry. They are dedicated to making a positive impact on people and the planet, offering flexible hybrid or remote work options. Diversity and inclusion are core values, and applications from all backgrounds are encouraged.

If you're ready to make a significant impact in the travel industry, apply today for the Head of eCommerce role! We look forward to hearing from you.