Head of Global eCommerce - 12 Month Fixed Term

NEOM Wellbeing; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Head of Global eCommerce to lead their D2C strategy. This exciting role involves developing a comprehensive trading strategy for global markets, managing a talented team, and optimizing customer journeys to drive growth. You will collaborate with diverse teams to enhance brand positioning and ensure a seamless online experience. With a focus on wellbeing, the company offers a supportive environment with unique benefits, including extra leave days and a monthly product allowance. If you thrive in fast-paced settings and are passionate about eCommerce, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Extra day off on your birthday

Wellbeing days to recharge

Monthly NEOM product and staff discount

Healthcare including outpatient and mental health support

Volunteer days and support for personal fundraising

Qualifications

• Proven experience in managing D2C trading for a growing ecommerce brand.
• Strong analytical skills to measure and improve trade performance.
• Experience in stock management and merchandising is desirable.

Responsibilities

• Develop a 12-month Ecommerce trading strategy with KPIs for global markets.
• Manage key site metrics to track performance and market trends.
• Collaborate with teams to establish NEOM as the go-to Wellbeing brand.

Skills

D2C trading management

Team management

Analytical skills

A/B testing

Data-driven decision-making

Communication skills

Stakeholder management

Commercial mindset

Passion for brand

Tools

Shopify

Google Analytics

Job description

Head of Global eCommerce - 12 Month Fixed Term

Be among the first 25 applicants three days ago

The Role
We are excited to offer an exceptional opportunity for a dynamic and experienced Head of Global eCommerce to join our team on a fixed-term 12-month contract, based in our London office. Reporting to our Global Marketing Director, this position will develop and implement the vision and strategy for NEOM Wellbeing’s global D2C eCommerce sites. You will lead the delivery of go-to-market trading plans for neomwellbeing.com across the UK, US, and ROW markets.

You will take full ownership of the D2C trading P&Ls, overseeing annual trading plans and optimizing on-site customer journeys to drive long-term, profitable growth. Responsible for managing a talented eCommerce team working across all D2C markets. You will communicate the Global D2C strategy and priorities to senior stakeholders, influencing the strategic brand direction. Your leadership, strategic thinking, and communication skills will be essential in driving the success of our eCommerce initiatives.

Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to enhance the wellbeing of our communities and the planet, leaving both in a better place. We are an award-winning, B Corp certified business leading in Wellbeing. We prioritize staff wellbeing through extra Wellbeing days, volunteer time off, birthday leave, enhanced healthcare, sick leave, and maternity entitlements. Plus, enjoy NEOM goodies with a monthly product allowance and staff discount!

We seek someone who embodies our Values, is a Good Egg, challenges the Status Quo, and believes that a positive Attitude Is Everything! If this sounds like you, apply below!

What You Will Do

• Develop a 12-month Ecommerce trading strategy and trade calendar with KPIs for global markets (UK, US, ROW).
• Deliver product launches, core re-pulses, exclusive campaigns, and promotional plans aligned with the global marketing calendar.
• Manage key site metrics (Sales, AOV, CVR, Gross Margin) to track performance and stay updated on market trends.
• Enhance site engagement and CVR through merchandising, customer journeys, and storytelling to position neomwellbeing.com as the 'brand home'.
• Collaborate with Brand & Social, Creative, CRM, and Paid Media teams to establish NEOM as the go-to Wellbeing brand and ensure a seamless site experience.
• Manage a team and external agencies, setting objectives, SLAs, KPIs, and review protocols to improve performance.
• Develop and execute site testing plans with Paid Media, CRM, and Web Development teams to optimize the site and increase customer dwell time.
• Work with Web Development to implement site improvements that enhance CVR and customer experience.
• Oversee site merchandising and provide feedback to optimize assets for D2C KPIs.
• Manage the annual trading budget, including setting targets and reforecasting as needed.
• Own D2C site reporting, working with agencies and internal teams to ensure data insights inform planning.
• Lead stakeholder and agency meetings to review KPIs, performance, and actionable insights.

Requirements

• Proven experience managing D2C trading for a growing ecommerce consumer brand.
• Senior management experience in global eCommerce and D2C, including team and agency management.
• Experience in stock management/merchandising is desirable.
• Strong analytical skills to measure and improve trade performance.
• Experience with A/B testing and a test-and-learn approach.
• Proficiency in Shopify and Google Analytics.
• Commercial mindset with data-driven decision-making skills.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Collaborative approach to work with Omni-Channel teams for activation.
• Focus on team development, engagement, and wellbeing.
• Strong organizational, communication, and stakeholder management skills.
• Experience in the beauty industry is desirable.
• Passion and enthusiasm for the brand.

Benefits

• 25 days holiday plus bank holidays
• Extra day off on your birthday
• Wellbeing days to recharge
• Monthly NEOM product and staff discount
• Healthcare including outpatient, GP, therapies, and mental health support
• Volunteer days and support for personal fundraising

Apply Now

If you’re ready to share some Good Vibes and join NEOM Wellbeing, apply below! We look forward to hearing from you.

Seniority level

• Executive

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Personal Care Product Manufacturing