Head of Ecommerce Delivery (Dubai)

UN/COMMON; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative agency is seeking a Head of Ecommerce Delivery to spearhead its expansion into the Middle East. This leadership role involves shaping strategy and executing plans to build a multi-million-dollar business unit. You'll manage cross-functional teams, ensuring operational success and profitability while fostering client relationships. If you thrive in dynamic environments and are passionate about e-commerce, this is the perfect opportunity to elevate your career and make a significant impact in a rapidly growing market.

Benefits

Full Medical Insurance

Relocation Support

25 Days Annual Leave

Learning & Development Budget

Home Workspace Setup Stipend

Company Retreats & Events

Performance Bonus

Qualifications

• 5+ years in e-commerce, leading project management and delivery.
• Experience managing projects through the entire SDLC.

Responsibilities

• Lead and manage e-commerce delivery for Middle East expansion.
• Oversee project execution from strategy to final delivery.

Skills

E-commerce Management

Project Management

Client Engagement

Financial Management

Agile Methodologies

Cross-functional Team Leadership

Education

Bachelor's Degree

Scrum Master Certification

Tools

Shopify

VTEX

Magento

Job description

UN/COMMON is a digital eCommerce and marketing agency that launches and grows the world's best, emerging brands. We are extremely proud to work with global brands such as Selena Gomez's Rare Beauty, Beauty Blender, Liquid Death, Lemon Perfect, and more

As one of the first-ever Shopify Plus partners in the world, we have built a reputation as one of North America's most recognized and sought-after e-commerce agencies.

Now, we're taking UN/COMMON to the next level—expanding into the Middle East, a region on the verge of explosive digital commerce growth.

Your Role

As the Head of Ecommerce Delivery, you'll be stepping into an exciting leadership role where you'll be at the helm of launching and expanding this new branch. Collaborating closely with the Founder, you will play a pivotal role in shaping the strategy, execution, and growth of our ambitious Middle East expansion. This position goes beyond mere project management—it's about building a dynamic powerhouse, steering a multi-million-dollar business unit, and setting bold new benchmarks for digital commerce in the region.

This is a fantastic opportunity for forward-thinking leaders eager to elevate their careers—those who thrive in dynamic, high-growth settings and are excited to be part of something greater.

You will be tasked with scaling our Shopify Plus and VTEX delivery practice into a $5M business unit over the coming 3 years.

In this leadership role, you'll oversee our Strategy, UX, Project Management, Technology and QA teams, ensuring superior profitability, structure, and operational success for website redesigns, replatforming initiatives, and retainers. Your focus will be on financial performance, operational efficiency, and driving industry innovation as you build and scale a world-class e-commerce practice.

Key Responsibilities

• Lead, Manage and Accountable (LMA)
• Accountability for Profit and Loss objectives, ensuring both profitability and operational efficiency
• Developing and recruiting talent for delivery departments
• Initially oversee and manage end-to-end project execution, from initial strategy and design through development, QA, and UAT to final delivery
• Client Engagement: Oversee relationships with major clients, ensuring satisfaction and addressing concerns proactively
• Build and scale Shopify, CRO, and VTEX practice areas, ensuring best-in-class execution
• Drive hiring and recruitment, building an expert team of project managers, strategists, and freelancers
• Quality Assurance: Maintain a high level of service delivery excellence across all departments
• Engage directly with clients, ensuring strong relationships, high satisfaction, and consistent service excellence
• Ensure scope and budget control, monitoring hours and project timelines to maintain efficiency
• Enhance cross-functional collaboration, working with designers, developers, QA, and key stakeholders for seamless execution
• Sales Support: Lead pre-sales efforts, including solutioning, cost estimation, and proposal development
• Innovation: Integrate AI, automation, and emerging technologies to optimize processes and improve delivery quality
• Process Optimization: Identify and implement processes that improve operational efficiency and enhance service delivery
• Stakeholder Collaboration: Work closely with other leadership teams to align strategies and achieve broader company goals
  
  
  

Key Performance Indicators (KPIs) for 2025

• Gross Margin: Maintain a minimum 50% margin by optimizing staffing and operational costs
• Client Retention: Achieve 80%+ retention, ensuring consistency across long-term engagements
• Achieve Shopify Plus Platinum Partnership Status in Middle East Region
  
  
  

Requirements

• 5+ years in an e-commerce agency, leading project management, delivery, or strategy
• Experience managing ecommerce projects throughout the SDLC (Shopify, VTEX, Magento, etc.)
• Scrum Master certification or equivalent Agile experience
• Proven ability to manage P&L responsibilities ($1.5M+), ensuring financial and operational efficiency
• Full Project Lifecycle Management, overseeing projects from strategy and design through final handover
• Strong client engagement skills, capable of building relationships and ensuring high-class service delivery
• Cross-functional team leadership, managing multiple stakeholders across design, development, QA, and UAT
• Scope and timeline management, ensuring deliverables align with objectives and budget expectations
• Excellent English communication skills, with a track record of managing client interactions
  
  
  

Benefits

Base Salary + Performance Bonus: Up to 20% of base salary based on KPIs

Equity: Vested Equity Ownership of Company

Full Medical Insurance (Covered 100%)

️ Relocation Support (All travel & moving costs covered)

25 Days Annual Leave + UAE Public Holidays

Learning & Development Budget

️ Home Workspace Setup Stipend (Budget for office, laptop, and workspace essentials)

Company Retreats & Events (Opportunities to attend global industry events and company retreats)