Head of Data & Insight

The British Museum; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

The Head of Data and Insight at the British Museum provides strategic leadership for data, systems and processes underpinning fundraising. You will lead teams responsible for the fundraising database, income processing, stakeholder insight and mass email marketing, ensuring high-quality delivery and a clear direction for improvement.

You will drive CRM data strategy, reporting and insight to strengthen fundraising performance, oversee processing and reconciliation of pledges exceeding £20

Qualifications

• Experience leading fundraising operations and data governance.
• Knowledge of GDPR and fundraising regulations.
• Proven ability to manage large-scale income processing and CRM projects.

Responsibilities

• Lead database, income processing, stakeholder insight and email marketing teams.
• Set CRM data strategy, reporting and insights to improve fundraising performance.
• Oversee pledges processing and reporting of income exceeding £20 million annually.
• Drive process improvements and CRM replacement initiatives.
• Ensure data, email communications, and fundraising operations meet regulatory standards.
• Champion data quality and enable leadership to track campaign progress.

Skills

Leadership

Strategic thinking

Regulatory compliance

Stakeholder management

Data governance

Education

Bachelor's degree in a relevant field

MBA or related qualification

Tools

CRM platform (fundraising)

Mass email marketing system

Data reporting tools

Job description

About the Role

The Head of Data and Insight provides strategic leadership for the data, systems and operational processes that underpin successful fundraising at the British Museum. Leading teams responsible for the fundraising database and income processing, stakeholder insight and the Museum’s mass email marketing system, you will ensure high-quality delivery while setting a clear direction for continued improvement.

This is an important opportunity to shape how the Development department works as the Western Range Campaign moves into active fundraising. You will lead process, system and cultural change, play a key role in the future replacement of the Museum’s fundraising CRM and ensure that accurate data, effective reporting and meaningful insight support ambitious fundraising decisions.

About You

You will be an experienced senior manager who can provide direction, develop teams and maintain oversight of complex operations, while being ready to work alongside colleagues on detailed delivery when needed. You will bring experience of leading fundraising operations, managing CRM data strategy, overseeing income processing and improving systems and processes.

You will combine strategic thinking with sound judgement, strong organisational skills and a practical approach to problem solving. An understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation is essential, alongside the ability to build trusted relationships, lead change and deliver accurate work under pressure.

Key Responsibilities

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement
• Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements
• Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.