Head of Data & Insight

British Museum; Greater London; Hybrid; GBP 60,000 - 68,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days annual leave

Job summary

The British Museum is seeking a Head of Data & Insight to provide strategic leadership for data, systems and processes underpinning successful fundraising. You will lead teams responsible for the fundraising database, income processing, stakeholder insight and mass email marketing, ensuring high‑quality delivery and setting direction for improvement.

You will drive CRM data strategy, reporting and insight to strengthen fundraising performance, support decisive decisions, and oversee GDPR

Qualifications

• Experience leading fundraising operations.
• Experience managing CRM data strategy.
• Understanding of UK GDPR and fundraising regulation.

Responsibilities

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams.
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement.
• Oversee the accurate processing, reconciliation and reporting of pledges and income.
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM.
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory requirements.
• Champion high-quality data and insight for tracking campaign progress and informed decisions.

Skills

Leadership

Strategic thinking

Data governance

CRM management

Tools

CRM software

Email marketing system

Data reporting tools

Job description

Head of Data & Insight

Full-time

Hybrid (at least 3 days per week on-site in Bloomsbury, London)

Permanent contract

£60,256 to £67,828 DOE

Application deadline: 23:59 on 22 November 2026

About the Role

The Head of Data and Insight provides strategic leadership for the data, systems and operational processes that underpin successful fundraising at the British Museum. Leading teams responsible for the fundraising database and income processing, stakeholder insight and the Museum's mass email marketing system, you will ensure high-quality delivery while setting a clear direction for continued improvement.

This is an important opportunity to shape how the Development department works as the Western Range Campaign moves into active fundraising. You will lead process, system and cultural change, play a key role in the future replacement of the Museum's fundraising CRM and ensure that accurate data, effective reporting and meaningful insight support ambitious fundraising decisions.

About You

You will be an experienced senior manager who can provide direction, develop teams and maintain oversight of complex operations, while being ready to work alongside colleagues on detailed delivery when needed. You will bring experience of leading fundraising operations, managing CRM data strategy, overseeing income processing and improving systems and processes.

You will combine strategic thinking with sound judgement, strong organisational skills and a practical approach to problem solving. An understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation is essential, alongside the ability to build trusted relationships, lead change and deliver accurate work under pressure.

Key Responsibilities

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement
• Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements
• Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.
• Interest-free loans including season ticket, rental deposit and bicycle loans.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

Right to Work

The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.

Internal Applicants

We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your manager's support before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN