Head of Data and Insight

The British Museum; City of Westminster; Sur place; GBP 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Free exhibition entry for you and your

Civil Service Pension Scheme

25 days' annual leave

Annual leave + bank holidays and 2.5+

Staff wellbeing and social perks

Learning and development support

Enhanced parental leave

Support for carers

Interest-free loans

Résumé du poste

The British Museum is seeking a strategic Head of Data and Insight to lead the data, systems and processes underpinning fundraising success. You will direct teams responsible for the fundraising database, income processing, stakeholder insight and mass email marketing, shaping implementation and improvements across the Development department.

You will drive data quality, reporting and insight to support ambitious fundraising decisions, manage regulatory compliance including UK GDPR and

Qualifications

• An understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation is essential.
• Ability to build trusted relationships, lead change and deliver accurate work under pressure.
• Experienced senior manager with capacity to provide direction, develop teams and maintain oversight of complex operations.

Responsabilités

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams.
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement.
• Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually.
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM.
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements.
• Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions.

Description du poste

The Head of Data and Insight provides strategic leadership for the data, systems and operational processes that underpin successful fundraising at the British Museum. Leading teams responsible for the fundraising database and income processing, stakeholder insight and the Museum's mass email marketing system, you will ensure high-quality delivery while setting a clear direction for continued improvement. This is an important opportunity to shape how the Development department works as the Western Range Campaign moves into active fundraising. You will lead process, system and cultural change, play a key role in the future replacement of the Museum's fundraising CRM and ensure that accurate data, effective reporting and meaningful insight support ambitious fundraising decisions.

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement
• Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements
• Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

You will be an experienced senior manager who can provide direction, develop teams and maintain oversight of complex operations, while being ready to work alongside colleagues on detailed delivery when needed. You will bring experience of leading fundraising operations, managing CRM data strategy, overseeing income processing and improving systems and processes. You will combine strategic thinking with sound judgement, strong organisational skills and a practical approach to problem solving. An understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation is essential, alongside the ability to build trusted relationships, lead change and deliver accurate work under pressure.

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN

Benefits

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.
• Interest‑free loans including season ticket, rental deposit and bicycle loans.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.

Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed‑term contract to be treated as a secondment, you will need to obtain your manager's support before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre‑employment screening of Civil Servants.

Museum Website: https://www.aplitrak.com/?adid=cm9yeS5idXJucy4zOTU3MC4xMTE5M0Bicml0aXNobXVzZXVtLmFwbGl0cmFrLmNvbQ