Head of Data & Insight — CRM & Fundraising Strategy

The British Museum; Greater London; In loco; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free exhibition entry for you and your

Pension scheme

25 days' annual leave + holidays

Staff parties & clubs

Learning and development opportunities

Enhanced parental leave

Support for carers

Interest-free loans

Descrizione del lavoro

The British Museum is seeking a Head of Data and Insight to provide strategic leadership for data, systems and processes underpinning fundraising, including the fundraising database, income processing, stakeholder insight and mass email marketing.

You will lead teams, set CRM data strategy, and drive improvements as the Western Range Campaign moves into active fundraising, ensuring high‑quality data, reporting and insight to support fundraising decisions.

Competenze

• Experience leading fundraising operations and CRM data strategy.
• Knowledge of GDPR and fundraising regulation.

Mansioni

• Lead and develop the database, income processing, stakeholder insight and mass email marketing teams.
• Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement.
• Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually.
• Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM.
• Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements.

Descrizione del lavoro

The British Museum is seeking a Head of Data and Insight to provide strategic leadership for data, systems and processes underpinning fundraising, including the fundraising database, income processing, stakeholder insight and mass email marketing.

You will lead teams, set CRM data strategy, and drive improvements as the Western Range Campaign moves into active fundraising, ensuring high‑quality data, reporting and insight to support fundraising decisions.