Information Governance Operations Specialist

The British Museum; Greater London; In loco; GBP 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

The British Museum is seeking an experienced Information Governance Operations Specialist to lead our governance projects and modernise how we handle statutory information requests, including FOIA and DSARs. You will work with senior leadership to drive improvements, embed new systems and promote best practices across the organisation.

Ideal candidates bring strong knowledge of data protection, records management and process redesign, with a track record of delivering change in a complex

Competenze

• Experience in Information Governance or related roles.
• Strong knowledge of FOIA 2000 and UK data protection laws.
• Experience delivering projects or process improvements in complex organisations.
• Excellent stakeholder engagement and communication with tight deadlines.
• Experience mapping and redesigning processes for practical improvements.
• Comfort using technology to improve services (MS apps; Purview, Copilot).
• Interest in emerging tech like Generative AI in governance.

Mansioni

• Lead projects to improve Information Governance processes.
• Identify and implement tech solutions for FOI and records management.
• Redesign workflows to deliver measurable improvements.
• Work with stakeholders across the Museum to ensure compliance.
• Develop templates, guidance and reporting tools.
• Support training needs for colleagues.

Conoscenze

Information Governance

Data protection

Records management

Project delivery

Stakeholder engagement

Process mapping

Technology adoption

Microsoft Purview

Generative AI

Strumenti

Microsoft Purview

Copilot

Descrizione del lavoro

About the role

We are seeking an experienced and forward-thinking Information Governance Operations Specialist to join our Communications and Governance team on a fixed-term basis.

This is an exciting opportunity to play a key role in delivering a new strategy for the management of statutory information requests, including Freedom of Information requests and Data Subject Access Requests. Working closely with the Associate Director of Strategy, Planning and Governance and the Head of Information Governance, you will drive operational improvements, introduce innovative ways of working and help embed technology-enabled solutions that modernise, enhance efficiency, compliance and service delivery across the Museum.

This role is ideal for someone who enjoys combining their expertise in Information Governance with project delivery, process improvement and change management. You will work with colleagues across the Museum to redesign workflows, implement new systems and promote the adoption of best practice in information governance, records management and statutory information request handling.

This role offers the opportunity to make a significant impact on how Information Governance services are delivered across one of the world’s leading cultural institutions. You will work on high-profile transformation initiatives with a wide range of stakeholders and help ensure information governance services remain effective, compliant and fit for the future at the Museum.

About you

You will have:

• Experience working in an Information Governance, information management, data protection, records management or related role.
• Strong knowledge of the Freedom of Information Act 2000 and a good working knowledge of UK data protection legislation.
• Experience delivering projects, transformation initiatives or business process improvements within a complex organisation with excellent management skills.
• Excellent stakeholder engagement and communication skills with the ability to manage competing priorities and work effectively to tight deadlines.
• Experience of process mapping, analysis and redesign, with the ability to translate findings into practical improvements.
• Confidence using technology to improve services and workflows, including Microsoft applications, and experience of using tools such as Microsoft Purview, Copilot or similar technologies.
• An interest in emerging technologies, including Generative AI, and their application within Information Governance.
• Professional qualifications in data protection, freedom of information, records management, information security or project management would be advantageous.

Key areas of responsibility

• Lead projects that improve Information Governance processes and service delivery.
• Identify and implement technology solutions that enhance the management of Freedom of Information requests, records management and other Information Governance activities.
• Analyse and redesign workflows, developing practical and effective solutions that deliver measurable improvements.
• Work closely with stakeholders across the Museum to comprehend requirements, embed new ways of working and promote compliance with information-related legislation.
• Develop use-friendly templates, guidance and reporting tools.
• Support the Information Governance team on a range of matters, including Freedom of Information, Environmental Information Regulations, data protection and information sharing.
• Support the Museum’s Head of Information Governance in the identification of training needs to colleagues.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.