Data & Insight Director — Fundraising & CRM Strategy

The British Museum; Greater London; In loco; GBP 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

The Head of Data and Insight at the British Museum provides strategic leadership for data, systems and processes underpinning fundraising. You will lead teams responsible for the fundraising database, income processing, stakeholder insight and mass email marketing, ensuring high-quality delivery and a clear direction for improvement.

You will drive CRM data strategy, reporting and insight to strengthen fundraising performance, oversee processing and reconciliation of pledges exceeding £20

Competenze

• Experience leading fundraising operations and data governance.
• Knowledge of GDPR and fundraising regulations.
• Proven ability to manage large-scale income processing and CRM projects.

Mansioni

• Lead database, income processing, stakeholder insight and email marketing teams.
• Set CRM data strategy, reporting and insights to improve fundraising performance.
• Oversee pledges processing and reporting of income exceeding £20 million annually.
• Drive process improvements and CRM replacement initiatives.
• Ensure data, email communications, and fundraising operations meet regulatory standards.
• Champion data quality and enable leadership to track campaign progress.

Conoscenze

Leadership

Strategic thinking

Regulatory compliance

Stakeholder management

Data governance

Formazione

Bachelor's degree in a relevant field

MBA or related qualification

Strumenti

CRM platform (fundraising)

Mass email marketing system

Data reporting tools

Descrizione del lavoro

The Head of Data and Insight at the British Museum provides strategic leadership for data, systems and processes underpinning fundraising. You will lead teams responsible for the fundraising database, income processing, stakeholder insight and mass email marketing, ensuring high-quality delivery and a clear direction for improvement.

You will drive CRM data strategy, reporting and insight to strengthen fundraising performance, oversee processing and reconciliation of pledges exceeding £20