Head of Customer Service & Office Operations

Office Angels; Sevenoaks; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Private onsite parking

Ownership of established office

Job summary

Office Angels is seeking a Customer Service Manager to lead the Sevenoaks office and customer service team. This full-time, office-based role focuses on managing staff, improving processes and delivering consistently high service levels across the business.

The successful candidate will drive day-to-day operations, recruit and train staff, implement procedures, and coordinate with European colleagues to ensure client satisfaction. Salary £34,000–£38,000 depending on experience.

Qualifications

• Previous experience in an Office Manager, Customer Service Manager or similar supervisory position.
• Experience managing and developing a small team.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• A hands on approach with staff and customers alike.
• A professional and confident approach to customer complaints and escalations.

Responsibilities

• Manage the day-to-day running of the office.
• Lead and develop the UK customer service and office team.
• Coordinate with outsourced European colleagues.
• Allocate workloads and monitor team performance.
• Recruit, onboard and train staff.
• Manage staff attendance, holidays and general personnel administration.
• Conduct regular performance reviews and team meetings.
• Establish and maintain appropriate office procedures and working practices.
• Ensure customer enquiries, complaints, returns and escalated issues are handled promptly.
• Develop and monitor customer service standards and KPIs.
• Identify opportunities to improve efficiency and customer satisfaction.
• Maintain office supplies, equipment and facilities.
• Liaise with suppliers, contractors and service providers.
• Review office-related costs and invoices.
• Maintain accurate business records and ensure filing systems are kept up to date.
• Support senior management with reports, projects and general administration.
• Coordinate with warehouse, finance, logistics and marketplace teams.
• Use technology and automation to reduce manual administration.
• Ensure relevant company policies and procedures are followed.
• Support health and safety requirements within the office.

Skills

Office management

Customer service management

Team leadership

Time management

Written and verbal communication

Attention to detail

Tools

Microsoft Office

Business systems

Job description

Office Angels is seeking a Customer Service Manager to lead the Sevenoaks office and customer service team. This full-time, office-based role focuses on managing staff, improving processes and delivering consistently high service levels across the business.

The successful candidate will drive day-to-day operations, recruit and train staff, implement procedures, and coordinate with European colleagues to ensure client satisfaction. Salary £34,000–£38,000 depending on experience.