Head of Customer Experience & Service Delivery

Zendbox | eCommerce Fulfilment Specialist; Whetsted; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

On-site parking

Supportive work culture

Paid Birthday leave

Free food and drinks

Job summary

A leading eCommerce fulfilment company in the UK is seeking a Head of Customer Service to develop a high-performing team and enhance customer experience. The role includes managing internal functions and a contact centre, focusing on client satisfaction and operational efficiency. The ideal candidate should have a strong leadership background and a proactive approach to problem-solving. Offering a competitive salary between £50,000 to £60,000 and various employee benefits, this full-time position promises significant career development opportunities in a dynamic environment.

Qualifications

• Minimum 5 years in customer service roles, including 2+ years in management.
• Proven ability to lead and scale high-performing teams.
• Experience thriving in a fast-paced, high-growth environment.

Responsibilities

• Lead high-performance customer service team and manage service delivery.
• Develop and execute service strategies to enhance customer satisfaction.
• Improve resolution times and customer satisfaction across channels.

Skills

Leadership experience

Customer service technology

Data-driven mindset

Communication skills

Negotiation skills

Proactive leadership

Planning and organisation

Tools

Ticketing systems

CRMs

Job description

A leading eCommerce fulfilment company in the UK is seeking a Head of Customer Service to develop a high-performing team and enhance customer experience. The role includes managing internal functions and a contact centre, focusing on client satisfaction and operational efficiency. The ideal candidate should have a strong leadership background and a proactive approach to problem-solving. Offering a competitive salary between £50,000 to £60,000 and various employee benefits, this full-time position promises significant career development opportunities in a dynamic environment.