Customer Services Manager — Lead Team to Service Excellence

Admin Outsourcing Services; Hempstalls; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

EV charging (subject to availability)

Tea and coffee provided

Employee discounts

Job summary

Admin Outsourcing Services in the United Kingdom is seeking a hands-on Customer Services Team Leader to guide an established team within our fulfilment and logistics operations. The role focuses on developing staff, resolving escalations and maintaining high levels of customer satisfaction.

You will work closely with warehouse, sales and operations; typical duties include KPI monitoring, process improvements, and maintaining strong customer relationships.

Qualifications

• Proven experience managing a customer service team.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve problems and manage escalations.
• Experience within e-commerce, wholesale, logistics or fulfilment environments would be advantageous.

Responsibilities

• Lead and develop the Customer Services team.
• Manage escalated customer issues and drive resolution.
• Monitor KPIs and identify opportunities for improvement.
• Maintain strong customer relationships across functions.
• Collaborate with warehouse, sales and operations.

Skills

Proven experience

Leadership

Communication

Problem solving

Ecommerce/wholesale/logistics

Microsoft Office

Tools

Microsoft Office

Job description

Admin Outsourcing Services in the United Kingdom is seeking a hands-on Customer Services Team Leader to guide an established team within our fulfilment and logistics operations. The role focuses on developing staff, resolving escalations and maintaining high levels of customer satisfaction.

You will work closely with warehouse, sales and operations; typical duties include KPI monitoring, process improvements, and maintaining strong customer relationships.