Head of Customer Experience & Operations — On-site Leader

Morgan Philips Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Pension

Job summary

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The role involves strategic planning, team leadership, and collaboration across departments. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension.

Qualifications

• Strong strategic planning and analytical skills to enhance customer satisfaction and loyalty.
• Ability to drive business results and deliver excellent customer experience.
• Willingness to lead from the front and be visible on-site.

Responsibilities

• Drive the performance of the department and oversee all aspects of customer journey.
• Develop and execute strategies for high service performance.
• Work closely with departments to drive customer-centric initiatives.

Skills

Strategic planning

Team leadership

Analytical skills

Customer satisfaction

Business results focus

Job description

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The role involves strategic planning, team leadership, and collaboration across departments. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension.