Head of Customer Experience & Growth

SJS Recruitment; England; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Ideal candidates will have experience in manufacturing or logistics and possess strong leadership skills. This is a full-time opportunity, offering a chance to influence a significant growth journey critical to business success.

Qualifications

• Experience in manufacturing or logistics focusing on high-volume consumer product operations.
• Senior management experience, capable of stepping into a director-level role.
• Proven ability to set strategy and drive business growth.

Responsibilities

• Lead and inspire the customer experience organization, driving execution day-to-day.
• Manage organizational change effectively, guiding teams through transitions.
• Collaborate with leaders across various functions to ensure integration.

Skills

Leadership

Change Management

Cross-functional Collaboration

Customer Satisfaction Improvement

Job description

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Ideal candidates will have experience in manufacturing or logistics and possess strong leadership skills. This is a full-time opportunity, offering a chance to influence a significant growth journey critical to business success.