Head Of Customer Services

Page Personnel; Harlow; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Bonus opportunity

Flexible benefits package

Job summary

Page Personnel in the United Kingdom seeks a Head of Customer Services to lead a high-performing function, delivering exceptional customer experiences and driving service excellence across multiple channels.

You will manage KPIs and SLAs, coach leaders, and collaborate with internal stakeholders to drive continuous improvement in a hybrid working environment.

Qualifications

• Proven track record leading customer service teams.
• Experience improving customer experience and operational performance.
• Strong stakeholder management and communication skills.
• Experience in managing KPI/SLA across channels.

Responsibilities

• Lead and develop a high-performing customer service function.
• Own customer experience strategy across multiple channels.
• Drive service excellence through KPI and SLA management.
• Analyse customer feedback and implement improvements.
• Lead change initiatives and continuous improvement projects.
• Manage, coach and develop team leaders and managers.
• Build strong relationships with key internal stakeholders.
• Ensure compliance with company policies and data protection standards.

Skills

Leadership

Customer experience

KPI & SLA management

Stakeholder management

Team development

Job description

A growing consumer-focused business based in Harlow with a strong market presence, committed to delivering exceptional customer experiences through innovation, service quality and continuous improvement.

Job Description

• Lead and develop a high-performing customer service function.
• Own customer experience strategy across multiple channels.
• Drive service excellence through KPI and SLA management.
• Analyse customer feedback and implement improvements.
• Lead change initiatives and continuous improvement projects.
• Manage, coach and develop team leaders and managers.
• Build strong relationships with key internal stakeholders.
• Ensure compliance with company policies and data protection standards.

The Successful Applicant

A successful Head Of Customer Services should have:

• Proven experience as a Head of Customer Services, Customer Service Director or similar senior leadership role.
• Strong track record of improving customer experience, service delivery and operational performance.
• Experienced in leading large teams within a fast-paced environment.
• Commercially aware with excellent stakeholder management and communication skills.

What's on Offer

• Competitive salary and bonus opportunity.
• Hybrid working and flexible benefits package.
• Career progression within a successful and growing organisation.

Head of customer services Harlow, England