Customer Experience and Operations Manager (UK871469)

Morgan Philips Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Pension

Job summary

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The role involves strategic planning, team leadership, and collaboration across departments. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension.

Qualifications

• Strong strategic planning and analytical skills to enhance customer satisfaction and loyalty.
• Ability to drive business results and deliver excellent customer experience.
• Willingness to lead from the front and be visible on-site.

Responsibilities

• Drive the performance of the department and oversee all aspects of customer journey.
• Develop and execute strategies for high service performance.
• Work closely with departments to drive customer-centric initiatives.
• Works closely with other departments to drive customer-centric initiatives, identify areas for improvement, and contributes to the overall business growth & retention targets.
• The ideal person will understand what 'Great' looks like, drive Great Customer experience and is also a strategic thinker or solutioneer.
• Be prepared to lead from the front and be visible on site initially as many days a week as it will take to deliver the desired outcomes and create a positive mindset.
• The salary on offer is flexible dependent on the individuals experience and ability to evidence of success in a similar role along with a Car Allowance, Pension etc etc.

Skills

Strategic planning

Team leadership

Analytical skills

Customer satisfaction

Business results focus

Job description

Overview

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers.

This role requires a blend of supporting strategic planning, team leadership, and analytical skills to enhance customer satisfaction and loyalty, as well as team performance and engagement.

The individual will play a crucial role in developing & executing strategies to deliver a high level of service performance that leads to enhanced Customer satisfaction, loyalty & retention.

The Customer Experience & Operations Manager works closely with other departments to drive customer-centric initiatives, identify areas for improvement, and contributes to the overall business growth & retention targets.

The ideal person will understand what 'Great' looks like, drive Great Customer experience and is also a strategic thinker or solutioneer.

Be prepared to lead from the front and be visible on site initially as many days a week as it will take to deliver the desired outcomes and create a positive mindset.

The salary on offer is flexible dependent on the individuals experience and ability to evidence of success in a similar role along with a Car Allowance, Pension etc etc.

Responsibilities

• Drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers.
• blend of supporting strategic planning, team leadership, and analytical skills to enhance customer satisfaction and loyalty, as well as team performance and engagement.
• developing & executing strategies to deliver a high level of service performance that leads to enhanced Customer satisfaction, loyalty & retention.
• works closely with other departments to drive customer-centric initiatives, identify areas for improvement, and contributes to the overall business growth & retention targets.
• The ideal person will understand what 'Great' looks like, drive Great Customer experience and is also a strategic thinker or solutioneer.
• Be prepared to lead from the front and be visible on site initially as many days a week as it will take to deliver the desired outcomes and create a positive mindset.
• The salary on offer is flexible dependent on the individuals experience and ability to evidence of success in a similar role along with a Car Allowance, Pension etc etc.

Qualifications

• blend of supporting strategic planning, team leadership, and analytical skills to enhance customer satisfaction, loyalty, and team performance.
• strategic thinker with a focus on delivering excellent customer experience and the ability to drive business results.
• willingness to lead from the front and be visible on site as needed.

Job details

• Employment type: Full-time
• Seniority level: Mid-Senior level
• Job function: Strategy/Planning and Customer Service
• Industries: Utilities