Customer Experience Manager | Data-Driven Travel CX Leader

Your Golf Travel; England; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Travel perks and discounts

Health club memberships

Employee Assistance Programme

Growth and development opportunities

Job summary

A leading travel company based in England is seeking a Customer Experience Manager. This role focuses on transforming customer feedback into actionable improvements and nurturing a customer-centric culture. Candidates should have proven experience in managing customer complaints, strong analytical skills, and the ability to interpret and present insights. The firm offers exciting travel perks, health benefits, and opportunities for professional growth. Apply today to join a passionate team delivering exceptional travel experiences.

Qualifications

• Proven experience in customer experience or complaints handling.
• Strong analytical skills to interpret customer data.
• Solid understanding of NPS methodologies and social media monitoring.

Responsibilities

• Own the management of customer complaints and ensure timely resolution.
• Lead analysis of customer feedback and provide actionable insights.
• Develop initiatives to improve key customer metrics like NPS and CSAT.

Skills

Customer experience management

Analytical skills

Social media monitoring

Team management

Communication skills

Problem-solving

Job description

A leading travel company based in England is seeking a Customer Experience Manager. This role focuses on transforming customer feedback into actionable improvements and nurturing a customer-centric culture. Candidates should have proven experience in managing customer complaints, strong analytical skills, and the ability to interpret and present insights. The firm offers exciting travel perks, health benefits, and opportunities for professional growth. Apply today to join a passionate team delivering exceptional travel experiences.